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Reservation is for Feb 1 - March 1. I do not have to provide any refund.
However, since it's an emergency (her companion suffered an aortic rupture and is in the hospital and about to undergo open heart surgery), I thought for good will I would refund half.
However, that isn't an option? When I review the cancellation request, my screen says:
"Traveler is not eligible for a refund.
I want to override and refund 100%" (That part is a link that I can click if I want)
But that's it. No other choice.
And...I don't wan't to "override and refund 100%."
I want to refund half.
What do I do?