I am in need of an "intervention" and assistance.
My properties were accepted into Timely / Early Payouts from the beginning of the program offering.
I have a Case # with "Richard" at the Premier Service line. I request the phone call is listened to.
I have $3600 that is being held until arrival which should be in my bank account.
Richard is unable to assist other than quoting the "system" and is insistent that the system has my property on payment after arrival on the booking date.
Richard is unable and /or unwilling to answer my questions and is unable and /or unwilling to give me direction as to how to track down my acceptance date in Timely/ Early payouts, so the issue can be resolved. It is a stunningly powerless situation to be unable to get an answer, and to be cut off at his discretion.
PLEASE REVIEW PHONE CALL WITH RICHARD FOR ME - Case # 24178100
and please let me know if you need my property number.
The phone call was Wednesday Nov 20 at 3PM central time zone.
I am awaiting $3600 in my bank account.
Hi georgygirl1955, I'm sorry to hear about this interaction and I will look into the case to get more information so that we can clarify things for you. I'm going to lock this thread and I will be in touch with you directly once I have more information.