10 Replies Latest reply: Oct 11, 2019 11:30 AM by bobbie32 RSS

    Paid for a New Subscription, but VRBO Cant Get the Listing Live

    kmcbhense Contributor

      Heres the latest in quality IT and Customer Service. I loaded up a new listing last Thursday. Paid the $499 fee, and of course my CC was charged instantly. It is now 6 days late, and still no active listing. I've been calling CS daily, and they just keep saying they are sending to the proper department. Now today I get the following message from Customer Support.

      Any suggestions would be appreciated. Got I miss ERINN!!!

       

      Dear Kevin,

      Thank you for contacting Customer Support. My name is Liliana, I appreciate you taking the time to let us know about the issue you are experiencing when searching for your listing on the live site.

      This is a known issue that a small number of users are experiencing with the site, and it should be fixed in a future update. I have assigned your issue to one of our technical support agents who will notify you via email as soon as the issue has been resolved.


      Thanks again for your patience and I'm sorry for the inconvenience. 


        

      Visit help.vrbo.com for answers to frequently asked questions. 


      Best regards,

      Liliana
      Vrbo.com Customer Support

      -----------------------------------------


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