Thanks in advance. just the same with everyone, upset, heartbroken and stress. I understand that I should not respond from point to point. However, some of these are beyond my control.
2 wifi networks, ATT and Xfinity, with an internet booster. I believed they had multiple users: computers, phones, and TVs and tried to log on to some of the restricted sites.
The house was built and completed in 2017. The Imelda tropical storm was passed through Galveston with heavy rain. A lot of mosquitos and bugs are around, we are in the coastal region with wetland and open ditches.
Dune walkover was built with permission from the State or the Galveston Land Office. It must stop where the State allowed us. Storm with heavy rain, water was pooling around the walkover. It had happened once before, the developer had someone to pour sand into it. Later, he was getting in trouble with a fine from the City and State. Because this is the protective dune, no one can touch without their permission.
There are 2 wi-fi networks at the house, AT&T and Xfinity, with an internet booster. Hearing you had the internet problem, we immediately responded and troubleshoot with you on the first day, you've said it was ok and except some of the websites which you were unable to log in.
The Imelda tropical storm just passed through Galveston 2 weeks prior to your arrival. Bugs and mosquitoes are around. They fly inside once the doors open. To minimize this issue, we have the insect trap by DynaTrap and the bug & mosquitos spray out for our guests.
Upon hearing about the pool of water at the walkover, which was formed from the heavy rain of the storm, we immediately notified and addressed the issue with the Public Water Work of City Galveston again. Thank you so much for letting us know
We sincerely regret that your experience fell short of that but hope that you will give us a chance to try again in the future.