2 Replies Latest reply: Feb 12, 2020 4:19 PM by dawnhubbell RSS

    CO Tax Collection Changes

    nvanders Contributor

      Would like to know how owners in CO specifically summit county or areas with hotel or additional accommodation taxes are handling the new changes and lack of ways to collect the correct amount of taxes at the time of booking using instant booking. As I see there are a few options that hinder your listing position. Turn off instant booking or as VRBO has told me do a second payment request?



      Seems a bit shady to go back and ask for more taxes and essentially take a beating and cover for VRBOs inability to give us options to appear legit; but my hope is you fine folks and help show me what I'm missing to make this a smooth easy process for the guest without hindering your listing position in their algorithm by turning off instant booking?


      To break it down based on Summit Cty


      VRBO is collecting 6.375% of the 12.275% due; leaving 5.9% for us to collect from what I see. Payable to the city of Breck. Please correct if I am wrong as I'm not a tax professional by any means. Thanks

        • Re: CO Tax Collection Changes
          giandersonf18 New Member

          The Town of Winter Park charges 7.0% tax for short term lodging rentals that is not collected by VRBO.


          VRBO's stated answer in a customer service email to me:

          "For taxes that you still need to collect you will need to add a note in your listing letting the travelers know there will be a 7% additional payment for the city taxes, once you receive a booking request you will need to calculate the 7% rate and send your traveler an additional payment request."


          My response:


          Thank you for the prompt response.

          You must realize however that this is a completely unacceptable solution. In no uncertain terms is it appropriate to quote and sell rental nights, and then charge an additional 7% after the fact... Regardless if there's a note in the listing or not.

          You need to do better than this... Immediately.

          The level of incompetence shown by Homeaway in this situation it's staggering. No notification to homeowners regarding this change, no ability to add taxes you don't collect to the tax page for a seamless total tax calculation for the renter, and poor customer support solutions.

          While I am sure none of these issues are your fault, it is pathetically unprofessional and amateur."


          VRBO continues to fail it's owners and it's customers while taking money from us all for the privilege.

          • Re: CO Tax Collection Changes
            dawnhubbell New Member

            I had a lengthy discussion with VRBO on this yesterday. They still have not been able to program their system to accommodate this issue. To top it off, in addition to not collecting for the locale (Frisco for us), they are also collecting on services and their service fee they charge. I told them services are not taxable and my reporting to the locale will be different than theirs since i will not be having my renters pay unnecessary taxes.


            We either have a choice to collect these after the fact or to pony up the taxes ourselves. I for one am looking to move to Air BNB vs VRBO due to the inadequacies they seem to have in making platform changes. They rolled out the taxing assessment way too early and had not perfected it whatsoever.