It's beyond maddening that I have never received any communication from VRBO explaining how this migration is going to work, what I need to do and how to track upcoming payments! I was left on my own to dig through this forum, sit on hold and get conflicting answers from customer support, try to talk to Yapstone, three-way conference calls and on and on. All that was needed was one comprehensive, clear email from VRBO explaining how to handle the migration. Why that never happened is beyond baffling to me. If it did happen what was the date of the email and who was the email sender?
I've never had an issue with early payments b.c. I never knew that existed (I don't think). The first time I heard about early payments was in the odd letter from Yapstone asking for 3%. Again VRBO never sent out a communication explaining this email they just let us all sit on hold and try to get answers from customer support who has to field frustrated calls from owners and try to answer the same questions over and over.
So here is how I understand it:
1. Make sure you fill out a new W9! Once you fill out your bank details with VRBO direct payments you also have to fill out a W9! They don't tell you this they just indefinitely hold all your guest payments. I found out about this when my bank account charged me a $40 overdraft fee! Then it took me two days to figure out why. Customer service told me it was because Yapstone was withholding my payments and I should talk to them. Yapstone said it was on VRBO and I should talk to them! I finally figured out (three-way conference calls, more calls) that VRBO was keeping my payments b.c. I didn't have a new W9 on record - how in the world was I supposed to know that! And VRBO you owe me $40
2. Tracking Payments: Which payment processor your payments for upcoming reservations come from depends on the date you migrated to VRBO. Any bookings made before that date will come from Yapstone, anything after will come from VRBO. This is not the date of the reservation, it's the booking date they made the reservation. The only way I know of to discover the secret date of your migration is to call VRBO and get them to look it up. Then you can use that date to manually dig through every single upcoming reservation, one by one, and look at the booking date (not the reservation date). For me I have upcoming reservations coming from both processors.
My strategy is to just watch my bank account for payments to deposit. I don't care who they come from. I don't care how VRBO wants to handle payment processing. I just care that I lost two days, suffered immeasurable frustration and lost $40 in overdraft fees because it never occurred to VRBO to explain anything to owners. How in the world do companies like this succeed or even stay in business? In vacation rentals, just like in any relationship, communication is everything.