54 Replies Latest reply: Feb 21, 2020 11:14 PM by linky17 RSS

    Expedia booked guests cannot review and don't count toward Ranking Metrics

    calicalling Active Contributor

      PP CS just told me (call back from a supervisor after escalation) that guests booked through Expedia cannot leave a review and do not count toward ranking metrics.


      So, these bookings are advertised through HA/VRBO, block our calendar on VRBO/HA, bring in service fees to HA/VRBO.


      We do the work of hosting.


      We do not get any booking credit for ranking metrics and the guests cannot leave a review on platform.


      I hope this is fake news, but it was escalated and the CS agent seemed very confident.


      Moderators, is this fake news?


      ha-moderator-daniel ha-moderator-meriah ha-moderator-annalisa ha-moderator-edgar ha-moderator-amanda ha-moderator-christi ha-moderator-michael ha-moderator-macy