5 Replies Latest reply: May 9, 2019 8:51 AM by u0999 RSS

    3 benefits of quickly responding to guests

    amanda_ha HomeAway Employee

       

      A timely response can make all the difference when a traveler is shopping for a vacation rental. Ensuring you have the owner mobile app can help with:

       

      • Securing bookings: by quickly responding to inquiries and booking request so traveler doesn’t stray to other listings.
      • Get acquainted before arrival: guests often have many questions and anxiety before they arrive, responding quickly to their questions and providing suggestions on what to bring can go a long way to set expectations.

       

      Find out more about the benefits of a timely response here.

        • Re: 3 benefits of quickly responding to guests
          ashevillelookout Senior Contributor

          This article, while interesting, had one major No-No for me.  I only provide a map and driving directions to persons who have paid for their reservation.  I am NOT a hotel.

           

          3. Instill confidence in guests

           

          Provide detailed instructions, such as a Google map, to reach your property from travel centers or routes like major airports and highways.

          • Re: 3 benefits of quickly responding to guests
            u0999 Premier Contributor

            P.S. I don't know about others, but i have auto-reply feature set up that responds within seconds, providing answers to FAQ right in the email. and no, it is not a vrbo's feature.

            Hi <guestname>,

            Thank you for considering <propertyname> for your vacation.

            The dates you are inquiring about <dates> are available. Please see information about renting our cabin:

            ~ <propertyname> is a private vacation home, rented out by owners (not a management company or an agent).

            ~ NO smoking ~ NO pets (no exceptions!) ~ NO house parties ~ NO bachelor / bachelorette parties ~ NO student / school / chaperoned groups.

            ~ Must be at least 25 years of age to rent, and be present during the entire stay; No third party rentals. Minors under 18 can only stay with parent, legal guardian or responsible adult, and must never be left at the property unsupervised.

            ~ No occupancy above <nbr> persons (which includes all children ages 0 and up), with maximum <nbr> adults (over 14 years of age). We price per property per stay, quoted rate is the same whether one guest is staying or 10, but we do not permit over limit occupancy. If you have more than <nbr> people in your party, ask us if we can suggest another cabin to better accommodate your party size.

            ~ Property is not reserved in your name until deposit (or full balance) is paid and booking is accepted. Availability is real-time and may change after this email is sent.

            ~ Rental Agreement signed by primary Guest and valid photo ID are required if you decide to book. If the required is not returned to Owner within 72 hours from booking acceptance, we reserve the right to cancel your booking and issue a refund of any amounts paid.

            ~ If you are booking more than 30 days in advance of your check in date, you will need to pay a deposit plus site fee (if applicable). The balance will be due 30 days prior to check in.

            ~ If you are booking 30 days or less prior to your check in date, the full balance (rental amount plus $300 Rental deposit) is due immediately (payment by credit card may be required).

            ~ 60 day cancellation policy (full refund if reservation cancelled by renter 60 or more days before the scheduled check-in).

            ~ We recommend obtaining Trip Cancellation insurance for your trip if your stay is during winter months, or if you are concerned about possible Cancellation.

            ~ The exact address, driving directions and check in instructions will be provided after balance is paid and few days prior to check in.

            ~ Deposit will released/refunded within 2 weeks after check out provided there are not damages, Agreement violations, and no  excessive cleaning required. It may released be sooner depending on satisfactory post-departure inspection.

            ~ Check in is 3:00 PM ET and check out is 10:00 AM ET unless pre-arranged otherwise with the Owner IN ADVANCE. Late check outs may be subject to docking of the deposit.

            ~ Owners reserve the right to install and operate security/image capture devices on the property outside of the cabin for the express purpose of securing the property, driveway, entryway, parking, dwelling and its contents and ensuring adherence to occupancy limits.

            ~ WI-FI is available via satellite service (Typical speed up to 12 Mbps. Connection speed and availability is not guaranteed).

            ~ Our cabin has front and yard with firepit.

            ~ All roads leading to the cabin are paved.