11 Replies Latest reply: Apr 15, 2019 12:31 PM by homeaway_community_manager RSS

    Where did they get the picture?

    ashevillelookout Senior Contributor

      We recently stayed at our VR, and because I had entered it as a reservation on the HA calendar with an alternate email address, we got all of the emails that HA sends to guests.

       

      What was interesting was the recent email asking us if we enjoyed our stay and to tell HA about our experience.  The picture of our home which was included in the email is a picture that is more than 5 years old.  Where did they get this picture?  I have deleted all the old pictures as they have been replaced, so this picture is not even in the archive.

       

      The whole point is that my guests should not be getting this old picture of my house when they are being asked by HA to review their stay.