24 Replies Latest reply: May 22, 2019 9:40 AM by koko RSS

    Can we have Customer Service PLEASE STOP sending text messages without asking

    wishing4wind Contributor

      When I call and a customer service rep imediately sends me a text - that costs me money! VRBO should reimburse me for the expense!

      I called CS yesterday and got very upset when he sent a text to my phone, again costing me money. I called today and got the same person and as soon as I gave my listing number, he immediately sent a text. Then said, "I sent a text to your phone..." If he got a call the day before and knows that it upsets customers to send a text without asking first, then why did he do it again the next day? Case number   19854365