16 Replies Latest reply: Feb 7, 2019 6:03 AM by homeaway_community_manager

How do I get rid of my monthly discount rate (28 nights or more)?

mvphawaiicondo Jan 30, 2019 2:29 AM

I have a nightly rate and I have (had) a monthly discount rate. I don't want to offer a monthly discount rate any longer but it won't go away. I went to my rate editor and plugged in 0% for the discount (used to be 25%). When I click "Save" it tells me that my new rate has been successfully saved but when I go to my VRBO site it still allows for the discount. I called VRBO twice and no one could help me although one person told me to wait 24 hours for the new rate to take effect. It's been over 48 hours. It just won't go away and the VRBO CS offer no solution. Does anyone know what to do to get rid of my 28+ discount? Thank you.

Re: How do I get rid of my monthly discount rate (28 nights or more)?

feibus Jan 30, 2019 7:47 AM (in response to mvphawaiicondo)

Get a ticket number next time you call CS about this. Ask to escalate the problem, since they can't solve it with Level 1 support. Forward the ticket number to homeaway_community_manager to help monitor it.

In the meantime, can you set it to 1% as a temporary workaround?
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- Re: How do I get rid of my monthly discount rate (28 nights or more)?
  
  mvphawaiicondo Jan 30, 2019 9:53 AM (in response to feibus)
  
  feibus I thought your 1% solution would be a good temporary fix but it did not work. . Still reflecting a 25% discount. Erinn is going to escalate. Thank you
  
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  - Re: How do I get rid of my monthly discount rate (28 nights or more)?
    
    feibus Jan 30, 2019 10:01 AM (in response to mvphawaiicondo)
    
    Was worth a try, sounds like a more severe bug than just "0" not being accepted. Hopefully, they can roll out a fix in a hurry.
    
    One more thought: have you tried a different browser?
    
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Re: How do I get rid of my monthly discount rate (28 nights or more)?

homeaway_community_manager Jan 30, 2019 8:36 AM (in response to mvphawaiicondo)

Hey mvphawaiicondo,

We just tested out the rates on your listing and we're not seeing the monthly discount.

We did 7 days April 3-10 and it was $175/night
We did 32 days April 3-May 5 and it was $175/night.

So it appears that the change you made has updated to the live site.

Thank you!

Erinn
HomeAway Community Manager
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- Re: How do I get rid of my monthly discount rate (28 nights or more)?
  
  mvphawaiicondo Jan 30, 2019 9:34 AM (in response to homeaway_community_manager)
  
  homeaway_community_manager what I did not mention was that one of the two phone calls I made to VRBO (with no avail), the guy manually changed a 30 day period to reflect no discount. That 30 day period was the one that you tried Erinn. Try September 1-30 and you'll see that the discount is still there. I'll try plugging in 1% and see what that does @feibus
  
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  - Re: How do I get rid of my monthly discount rate (28 nights or more)?
    
    homeaway_community_manager Jan 30, 2019 9:44 AM (in response to mvphawaiicondo)
    
    Hi mvphawaiicondo,
    
    That's ironic. We'll escalate this. Thanks.
    
    Erinn
    HomeAway Community Manager
    
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    - Re: How do I get rid of my monthly discount rate (28 nights or more)?
      
      mvphawaiicondo Jan 30, 2019 9:47 AM (in response to homeaway_community_manager)
      
      homeaway_community_manager Thank you.
      
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  - Re: How do I get rid of my monthly discount rate (28 nights or more)?
    
    feibus Jan 30, 2019 10:02 AM (in response to mvphawaiicondo)
    
    Sounds like maybe then you have to mark each price period with no discount...?
    
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    - Re: How do I get rid of my monthly discount rate (28 nights or more)?
      
      mvphawaiicondo Jan 30, 2019 10:20 AM (in response to feibus)
      
      feibus
      
      I tried a different browser. Weird.... but when I tried Safari there was no discount but when I try Google Chrome the discount is still there.
      
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    - Re: How do I get rid of my monthly discount rate (28 nights or more)?
      
      mvphawaiicondo Jan 30, 2019 11:30 AM (in response to feibus)
      
      Which is what was done for the time period that Erinn had checked, so she thought the problem was solved. I'm afraid to change all of my time periods because VRBO will think "problem solved". I want a permanent fix. So I'll leave it for awhile until the issue is escalated. Thanks though.
      
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      - Re: How do I get rid of my monthly discount rate (28 nights or more)?
        
        feibus Jan 30, 2019 11:41 AM (in response to mvphawaiicondo)
        
        I'd apply it to dates where you might get booked for 28+ nights. For us, that's just snowbirds in January-March.
        
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- Re: How do I get rid of my monthly discount rate (28 nights or more)?
  
  mvphawaiicondo Feb 6, 2019 11:47 PM (in response to homeaway_community_manager)
  
  Erinn, my site is still showing a 25% discount. I checked December 1-30. I received a message from HA that the problem was fixed but just checked and it's not. Not sure what to do.
  
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  - Re: How do I get rid of my monthly discount rate (28 nights or more)?
    
    homeaway_community_manager Feb 7, 2019 6:03 AM (in response to mvphawaiicondo)
    
    Hi mvphawaiicondo,
    
    You're seeing a cached version of your page. I was seeing the old information still. I tried it on a different browser I hadn't used to view your prop before and it was fine. I went back to my original browser (Firefox) and cleared cache and cookies and it's showing the correct page. Try clearing your cache and cookies and you should see that it's fixed. Thank you.
    
    Erinn
    HomeAway Community Manager
    
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Re: How do I get rid of my monthly discount rate (28 nights or more)?

scowol Jan 30, 2019 5:23 PM (in response to mvphawaiicondo)

The solution on this thread might potentially be the issue: Re: Not able to enter 0% in the discount fields

I had this happen, and it was due to my BASE RATES taking over the Specific dates. It requires a blank (null) input - not a 0%. Specifically, don't enter ANYTHING in the field. Instead, hit delete and save. Try that....
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Re: How do I get rid of my monthly discount rate (28 nights or more)?

twomoreyears Jan 30, 2019 10:44 PM (in response to mvphawaiicondo)

scowol is right. I set a weekly discount once and the ONLY way to get rid of it was to clear the entry (delete everything) so it had nothing in it at all. Apparently, their program assumes that if you entered anything, you wanted it to be non-zero, so it won't take zero as meaning no discount.
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- Re: How do I get rid of my monthly discount rate (28 nights or more)?
  
  mvphawaiicondo Jan 31, 2019 1:16 AM (in response to twomoreyears)
  
  homeaway_community_manager It's not working. I can enter 0.01% and it still offers a 25% discount . I can delete everything and it still offers a 25% discount. BTW Erinn... I received a missed call from VRBO today saying that they were returning "my call" regarding a ticket number. They gave me a number to call back, which I did. I told them that I did not call them and tried to explain that they were probably responding to something that Erinn had put in for me. They did not know what I was talking about and had no answer for me. Super frustrating.
  
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