I finally got the new Rates Editor last week (long after most of you have had it I believe) and have had to tweak my settings to now conform with % discounts, much like AirBnB. I came up with an imperfect by acceptable solution.. But there is another new "feature" that I haven't seen discussed here (been absent a while and nothing came up when I searched this forum)...
If HomeAway is taking a page out of AirBnB's book and is now charging people in major cities lodging (or hospitality, hotel, guest, etc.) tax to the guest, why on Earth are we the owners/managers held accountable for the processing fee? We get invoices from VRP now that show the transaction (the rental, cleaning, etc.) along with credit card processing fees (domestic, or extra for international cards) based on and taken from that initial charge. How now then can HomeAway (not us) collect lodging taxes from the guests (not us) and remit it in bulk each month to the government (again, not us) yet then stick an extra processing fee charge on our invoice payouts for this transaction we are not a party to??
And now, the excuse they are collecting the tax on our behalf is not valid. They are not collecting a tax and remitting it to the city under each of our names. They are just raking in the tax money and submitting it as HomeAway paying tax to the city once a month (just like AirBnB has been doing for some time now). However, AirBnB does not try to come up with some bogus or irrational conclusion that we must pay the processing fee on a transaction between them and the guests that does not include us.
I have brought this up with VRP and HomeAway reps by phone and e-mail and (surprise, surprise) am getting half that assure me it is a glitch or mistake and unwarranted and half that insist it is valid to charge us for something that does not involve us personally on our invoice or transaction because HomeAway is collecting and remitting "on our behalf". That's like buying washing machine detergent only (showing up as the only item on the store's receipt) but seeing the tax on that invoice for both detergent and bleach you didn't buy but your friend did on a separate transaction/receipt, so you pay tax on it.
No, if we are to be charged a processing fee then it has to be from the tax we personally charge and collect and receive and see on our invoices (as was in the first screen shot below) not the tax for an item appearing nowhere on the VRP direct deposit invoices/notices. What am I missing here?
This image below shows what we are not receiving from VRP with the new HomeAway lodging taxes thrown in. You can see the amount is for my direct deposit followed by the first $16.71, the 3% processing fee on that amount. What the heck is that second fee of $8.40 doing there? That is apparently the processing fee we are paying on taxes we don't collect and never see, since it's only between the guest, HomeAway and the government..
Has this been discussed too far back to appare in recent discussions or are you all not seeing this appear on our VRP payouts? What gives man?