9 Replies Latest reply: Jan 17, 2019 12:10 PM by majada RSS

    So, do we now have to reply to spam inquiries in order to keep our response rate at 100%?

    majada New Member

      The response rate at one of my properties has been downgraded to 90% because I didn't reply to a spam inquiry. A cleaner in our region wrote to a number of owners looking for work (this happens frequently). Most of the owners I know have always marked these types of questions as spam so that they wouldn't affect our inquiry to booking conversion rate. Am I right that we now have to reply to these non-inquiries before marking them as spam?