Maybe someone else will have experience with this as I can't get a consistent lie from the folks at VRBO. It changes per person I speak with. Last quarter I exceeded the requirements to be invited to the Premier Partner program. I did not receive an invitation like my VRBO Partner Success Manager stated I should have. So he has looked into it to a certain degree and I have been referred to at least 4 other people. None of which can give me the same answer of why I was not invited to be a part of the program. Here are the answers I got....
1) You exceeded the requirements, but of the properties that exceed the requirements, we randomly select some to be in the program. When I stated that does not make sense and at the very least you make no mention of that on your website for the program...I was told they don't have to tell me that. They can do what they want to.
2) Then I was told "You exceeded the requirements, but of the properties that exceed the requirements, there were some that scored higher than you. We only invited them." Again, it does not say that in your website. Why? How am I supposed to play by the rules and why would you set expectations that are false? I was told the program is too complex for me to understand. Really? I have written 16 technical books on enterprise networking and virtualization of call centers like they work in and have written algorithms more complex than theirs. Then I sold my company, retired and now I have a large rental portfolio to keep me busy. I guess I am too stupid to work customer service at VRBO. 3) Anyway, I asked to speak with someone who is an authority for the program and really knows how it works. I was told that there is no one that is an authority in the program. That she is very knowledgeable in it and I should take her word. I said so VRBO heavily promotes the program and just spent money and resources to create a new tool for owners to see their progress, and it was integrated into your Owner Dashboard Tools, but there is no one in the company spearheading this program? It just happens magically without anyone leading the program? Someone just decided this would be a good thing to integrate on the website without anyone else's approval. The answer I got was basically, Yes. Anyone who has been a high level executive in a company knows that does not happen without a lot of planning.
4) I then asked about what it stated on the VRBO website that if you have multiple properties and if more than 51% them do not meet the requirements, you won't be invited. Since I have 4 properties, 2 that are off the charts and 2 that are rarely booked as they are $1,000 per night....that means only 50% of my rentals have the number of reviews, bookings, etc you need. Could that be the reason? They said they never heard of that. I said it is on your website and I asked if they would like me to read it to them or give them the link. They said it no longer applies. I asked why it is on the website. They said because updating their website is not a priority. I stated that if you wanted to charge me more money, I bet you would update the site that day. So I guess keeping the people who make VRBO money (the homeowners) are not important enough to be provided with current rules and regulations unless it suits VRBOs needs and bottom dollar.
5) I was then told that I will get Premier status next quarter. I asked how you can guarantee that? I was then told that they can't, but they think I will( I have been told this by more than 1 rep). Oohhhhh, that makes me feel good.
I don't know why it is so hard for VRBO to be transparent. If you only pick certain properties that make the Premier requirements...fine, just post that we everyone is on the same page and expectations are set. It seems like VRBO would rather be deceptive, play games and not care about keeping the owners involved by updating the VRBO website. How can that be a successful business plan before owners start migrating to other platforms.