11 Replies Latest reply: Dec 13, 2018 9:06 AM by ddpllc RSS

    Payable to You Amount Completely Wrong. Here's a fix (kind of).

    hangalen7 Contributor

      Add up everything above the service fee in the payment breakdown then subtract 8%. It will be wrong but only slightly so you should be able to guess from there which bank deposit matches the guest and know it's roughly correct. It's absolutely absurd that HA doesn't tell it's hosts how much they are getting from a guest. It is also a real hardship that HA doesn't supply any way of tracking a deposit from a guest to your bank account (an identifying number for that guest that shows on the bank deposit for example).

       

      If anyone has a better way to make up for HA's broken payment breakdown please share it!

       

      I just wasted an entire day trying to reconcile my guest payments with my bank deposits. It can be done and I will post how in another post (search "how to reconcile Homeaway payments with your bank deposits")


      The second part of this puzzle is how in the world HomeAway calculates the payment to the host? They deliberately put the wrong figure in the payment breakdown and they know it. "Payabe to you" includes not only the deposit but the cc processing fees for the deposit. They don't seem motivated to fix it at all. Searching this forum it is packed with frustrated hosts and/or hosts that have accepted that HomeAway is hiding the amount they are paying them.

       

      Calling customer service is a waste of time. Some will be certain they can crack the formula but the figure won't ever match the deposit in your bank. The strategy for them is to tell you to get an accountant (to figure out HA's  own internal broken math). If that doesn't get rid of you they'll try to transfer you to their payment processor who has absolutely no idea and nothing to do with how homeaway calculates it's service fees, cc processing fees, refundable damage deposit and all the rest. It's just not their department.

       

      Compare this to Airbnb which has the exact deposit amount right in the calendar without even opening a reservation. You can literally just look at the monthly calendar and know exactly how much you will receive from each reservation. I appreciate how many bookings I get from HA until it's time to confirm deposits, then I dread each one.

        • Re: Payable to You Amount Completely Wrong. Here's a fix (kind of).
          ohst8er Senior Contributor

          hangalen7, you just created a post yesterday on this very topic...  How to reconcile Homeaway payments with your bank deposits?

           

          Why create a new one?

          • Re: Payable to You Amount Completely Wrong. Here's a fix (kind of).
            hangalen7 Contributor

            These are actually two very different topics. Erinn thought they were the same as well. Understanding HA's payment breakdown on the HA platform to calculate the amount payable to you is one topic. Tracking the payment from the guest, through Vacation Rent Payment into you bank account is quite another thing. If anyone knows of a way to do this in one step I'm all ears. I posted detailed instructions on my method to do each of those things and those instructions are completely different as well.  I was hoping to hear other, better ways of doing each of these separate accounting tasks.

              • Re: Payable to You Amount Completely Wrong. Here's a fix (kind of).
                ohst8er Senior Contributor

                hangalen7,

                 

                I think you are making this all  super complicated when it does not need to be.

                 

                When I get an IB, I look at it when it comes in.  Let's say my rate is $100 a night and the person is staying for 10 nights.  VRBO charges $1000.00.  check.  My cleaning fee is $150.  check.  Tax is 10% of both, $115.00.  Check.  They charge $150 for security deposit (I don't get to keep that), and they charge whatever they are going to charge for service fee (I don't get to keep that either.)

                 

                A day or two later I sit down and prepare a rental agreement.  I detail the weekly rate (or nightly x X number of nights), add the cleaning fee, show the tax, and tell the guest this is what is due to me.  I mention that VRBO will charge and retain $150 for a security deposit, and they also charged them X for a service fee.  I mention they paid x for the initial payment, and that x is due 60 days out.   As I'm doing this I have my VRBO screen open and am comparing their $$ to my $$, then I finish the rental agreement, send it to the guest and get on with my life.

                 

                 

                In a few days I get the Yapstone email, I look at, see that they collected the correct amount, check the percentage fee that yapstone charges  to make sure it is the correct amount, and again, get on with my life.

                 

                EDITED:  I forgot to add, I watch for the payment in my checking acct, and confirm it matches what the email said.

                 

                My husband manages a spreadsheet that details all these numbers, but he NEVER EVER uses whatever VRBO provides as far as accounting or downloadable spreadsheets.

                 

                YES the payable to you amount is wrong.  It has been, ever since VRBO started collecting the security deposit.  Bone headed, but it is what it is.

              • Re: Payable to You Amount Completely Wrong. Here's a fix (kind of).
                ohst8er Senior Contributor

                Hey hangalen7 guess what?   they FINALLY fixed this issue!!!!!!!!!!!  

                 

                Screen Shot 2018-12-06 at 7.57.35 PM.png

                • Re: Payable to You Amount Completely Wrong. Here's a fix (kind of).
                  sandpiper229 New Member

                  I just received my first "improved" breakdown. It shows "Paid to Home Away". Drop down shows "Processing Payment Fees" but no explanation of what these fees are, nor how they are computed -  NO explanations of how some unnamed entity arrived at this figure - even though the header says "Itemized deductions". (Programmers couldn't even capitalize both words of the title.)

                   

                  So I called customer service and asked why I was getting this new looking notice and why I was getting this new charge. After investigating for 15 minutes HA said it was credit card processing fees. It took 30 minutes before the agent from Yapstone appeared to explain that this is an international credit card charge of 3% and 2%, as I normally see in my direct deposit breakdown. So why wasn't it itemized on my screen, since the title says "Itemized deductions"? Why did a new format just appear on my screen out of the blue, once again with no explanation.

                   

                  Oh, for the sweet days when VRBO's programming made sense and the sky was full of rainbows!