10 Replies Latest reply: Nov 28, 2018 4:48 PM by psphoto RSS

    VRBO doubled the tax rate to Guests!

    psphoto Active Contributor

      A warning to everyone who has VRBO/HA collecting and remitting the taxes for their properties...or why you might not be getting bookings.

       

      I just had a guest book with us, and the apparent tax rate had been doubled, even though on our admin tax section it was shown correctly.

      One thing I did notice was that the same tax item was listed multiple times, even though we never entered the data here.

      The crazy thing is that this guest went ahead and booked even though the tax rate was doubled!

      It was only when I saw that the tax was too high, did I mention it to her, and she had to cancel and rebook.

      But the question is.........

      How many bookings have I LOST due to this error?

      UPDATE: They just tried to rebook the guest AND IT STILL ISN'T FIXED!

      The CS rep said they were sending it up to the Tech Dep't but it might "take some time"

      This is a BIG PROBLEM!

      This needs to be fixed ASAP!!

       

      Here's what the tax section for my property shows....multiple items repeated for some reason:

      Screen Shot 2018-11-28 at 8.17.39 AM copy.jpg