except for the part where you sometimes have to hang up and call back for a different/better answer....

I Had a great CSU on the phone so they are many good ones

In general I have great success with Partner Success team. I'm currently working through an issue and received an email within a day with resolution. The team member recognized an issue immediately escalated to the tech team and proceeded to handle the situation with no additional prompting. Note to self I did make contact during Austin business hours.

It's good to hear others expressing positive experiences.

I would say overall I'm very pleased with CS. They do an excellent job. Especially considering the policies from higher ups that they have to work with. Its a tough job!

I hope you were being sarcastic.

If you had to write these 2 sentences, then something is wrong with this picture and the accolades.

No no no. We dont give compliments when we try again, or hang up. We aim for a positive experience each and every time.

"If I get one that is ill informed, or a bit forceful, then I thank them, and try again with a new person.

If I get one from an over seas call center, I hang up and try later that day."

Hi hmmmm,

Thank you for the wonderful kudos for our Customer Experience teams. We have shared them with the CE leadership team and they will be passed on to the reps. It means a lot that you took the time to post something positive! Thank you!

Erinn

HomeAway Community Manager

You mist be lucky. yesterday I contacted CS via chat module re my relatively new listing that gets very few VRBO bookings (2 only). I gave my listing #, mentioned that I am a PP,  and asked to take a look and let me know what can I do to get more bookings as I already have prof. photos, super short response time, no declines. So CS reiterated my question and disconnected the chat.