I Only provide local stations through Dish and Netflix.
I know there is a way for people to “throw” their dish to other locations using internet, is that something that they can do?
I Did have one guest who asked for additional stations for his wife, I charged them in advance for the difference.
If you have it posted correctly in your listing, then I wouldn’t worry about it. (Just saying)
A guest just checked in 1 hour ago, and sent the following email:
.... Seems odd to not have these channels as they are pretty standard. Can you get this fixed?
What bothers me about this is how pretentious the request is phrased! He clearly knows that your TV programming is not something that is "broken" and needs to be "fixed.' We all understand that upgrading to a wider programming package can be costly. As our friends across the pond would say - he's got some cheek.
Yes, this guest is clearly ostentatious and feels entitled. I'm wondering what the morning will bring... perhaps they send an e-mail stating that they "can't seem to find" the hammered copper espresso machine and citrus juicer...
P.S. My property is in California with a pool, walking distance to shops, restaurants, nightlife, and a street fair tonight. Perhaps it's more sad that they are barely checked in and already in separate rooms watching TV on vacation. Good times.
Dear Guest, we strive to provide a great guest experience in our vacation home and provide a mix of entertainment options including Netflix, DirecTV <%Pack_Name> Package and a Bluray disk library.
We do not subscribe to every possible channel that you may have at home but most guests are able to stream these channels with laptop or tablet and view on the TV using the supplied HDMI cable. If you would still like us to add these channels to our subscription for a fee of $X please let us know and we will be glad to do so.
Seems odd to not have these channels as they are pretty standard. Can you get this fixed?
... file this under your observation that "travelers don't read," but I do include this in my RA:
Wireless Internet and Cable Television are provided to Guests as a courtesy and a convenience, and are not integral to this agreement. No refunds are given for outages, content/lack of content or for connectivity, speed, or for personal preferences regarding service.
My thanks to everyone for the advice and being my sounding board to vent! I wrote back and decided not to play into the manipulation. I just kept it short and sweet:
Thanks for letting us know that you arrived at the house. We're so glad to hear that you are finding everything to be great! For television programming, the available channels are furnished in the listing card in the guest manual. The TV package provides over 200 channels of local, national and specialty stations, plus HBO. Also, both televisions are "smart" TVs with built-in WiFi that have a variety of popular apps, including Netflix, Hulu, etc. We also have BluRay DVD players.
As always, please reach out anytime you have questions. We'll be glad to assist you! We hope you have a very memorable stay.
And vrdoctor -- thanks for sharing the write-up. I may find myself using a lot of that as an owner reply if the guest decides to submit a review to complain that we don't provide 4,000 TV channels.