Hello all. Just looking to vent and get any advice you can muster (so far it has been invaluable). I've had a string of bad luck of late with subpar renters. First it was a three year old who used my furniture as a canvas for his magic marker (imy first time withholding some deposit - his parents agreed). Then it was a family of 6 whom I went out of my way for - purchasing a high chair and pack n play for them (used, thinking this would be nice to have since the mom with an infant was traveling from London). They had a couple of minor issues to which I responded with a handyman within the hour (wooden slat on one of the beds came undone, garage door opener battery died). When I arrived, they treated me like hired help, would hardly look me in the eye and greeted me at the door with a DOG (to which we never discussed). They asked if they could check out late (1p), when i told them my cleaning crew would arrive at 1:30, they said the baby was still sleeping and they'd leave at 2:30. The place was a mess, truly and they left the pack and play out (which just bugged me because it was all packed up nicely in it's case for them upon arrival). I didn't confront them about the dog since I'm terrible with face to face confrontations and it was clearly their sons dog who lived down the street.
A good segue from my fear of confrontation is what has happened with my current guests. They arrived from Europe a FULL DAY EARLY. Kind of my worst nightmare come true. The only reason I was at the house is because she sent an email saying their flight arrived at 3:30 on the 16th (the signed contract was for the 17-23). When I pointed this out upon their arrival, she rather flippantly said "oh, remember, I said I wanted to come a day early?". I did push back and said that no, I did not in fact remember and I have to go by the contract. Now here's a family of 6 staring at me who just got off a 14 hour flight. What do I do? Thankfully the previous renters had left and the home was clean. But now as I stew about it I realize that they only paid for 7/17-7/23 (they're still staying through the 23rd). They're staying an extra day for free? Do I withhold this from the deposit? Should I have stuck to my guns and turned them away upon arrival (I honestly could never do this but their very non-chalant attitude even after I showed her a copy of the signed contract really gets me). Do I just chalk this up to a learning experience and send an email confirming the arrival date to every upcoming renter??
Thanks for reading my diatribe. It was going SO SO well for so long, I was bound to have some bad luck.