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      • 45. Re: Rating your guests - dumbest idea ever?
        Contributor

        I personally think it is weird.  I have never stayed at a hotel or resort that I  have been rated as a guest.  Guests that opt to stay in a VR  have more than likely been staying at hotels and resorts.  This would just be a turn off or make guests feel paranoid and who wants to be paranoid on vacation; kind of defeats the purpose.

         

        A hefty damage deposit keeps most folks honest so I don't think there is a need to make something as wonderful as staying at  a vacation rental feel stressful with the possibility of getting a "poor grade" 

         

        For those that have had the bad apples it comes with the territory and it all goes back to screening.  Hopefully that will still be allowed in the future.

        Without out it we may be giving out a lot of bad grades.

        • 46. Re: Rating your guests - dumbest idea ever?
          Contributor

          I'm totally confused about the guest rating.  Where will these reviews show up?  On our listing?  I thought that reviewing a guest would be posted for owners only; but no idea where.

           

          Is this another tool for vrbo to get us to chase our guests away i.e. make our guests angry so they will use hotels?  I can't find owner guest reviews. 

           

          Any help understanding this is appreciated.

          • 47. Re: Rating your guests - dumbest idea ever?
            Contributor

            I don't think they meaning HEX have it all figured out yet.  There are/were quite a few members on this forum that were rallying for guest reviews.

            It appears HEX is willing to comply.   Now that they are complying  the forum is questioning the potential fall out.

            • 48. Re: Rating your guests - dumbest idea ever?
              u0999 Premier Contributor

              I do not think you can always successfully screen out people who would get drunk and decide to hop on top of the hot tub cover?  Or people who would decide to take a sharp knife to smooth cooktop surface of your stove and gouge it?  Unless of course you have screening super powers - i do not. Personally I do not care that "hotel resorts do not rate guests". That is just it-  MY PERSONAL VACATION HOME IS NOT A HOTEL RESORT.  The guests like that can stay at resorts, hotels, whatever else - I would NOT want them in MY vacation home. And imagine that, I do not care about their feelings about being rated - I care about preserving my property and my feelings.  And I know at lot of owners agree - they would want to have indications about the guest that does not follow house rules to the point of being destructive. I do not have 24X7 maid service, room service, receptionists and onsite staff like hotel resorts do who can at least report if they see/hear some out of control guests doing something wrong.  I have to entrust my secluded standalone property to guests and hope that will not do damages to it as I shown above. And I am forewarned about guests's prior behavior, it is a welcome tool for me to screen out undesirable parties. All the examples i had posted above- there WAS damage deposit. Just saying.

              • 49. Re: Re: Rating your guests - dumbest idea ever?
                twomoreyears Senior Contributor

                First, I believe we cannot see guest reviews yet because you will only see one if someone inquires/BIN on your property. And you will only see one then if they have a review, and it is so new only a few guests have reviews.  It will take awhile to build the database.

                 

                theclean - I disagree with your statement "the forum is questioning the fallout".  I believe most of the owners knew the fallout, and those that were against it from the beginning are still against it, and those that were for it are still for it. I do believe the majority of us are disappointed that there is no place to put comments to explain what happened.

                 

                And VR's are NOT hotels! You say "I have never stayed at a hotel or resort that I  have been rated as a guest", saying it will scare off guests, but then go on to talk about a security deposit.  Well, I've never stayed at hotel where they require a damage security deposit (I'm not talking about the hold on the credit card for incidentals like room service).  So wouldn't that scare off the new guests, too?  Will you stop charging it?

                 

                If you don't like the guest reviews, don't participate.  If you think it will scare off your guests, then tell them up front "Don't worry, I won't give you a review".  But guest and host reviews are core to AirBnB, and they seem to be doing just fine competing with hotels.

                 

                I personally think the reviews are a good idea, and the guests should know they will be reviewed. I just wish there were a line (even just a pretty short one) to explain ("They smoked" "They badly scratched the cooktop"). 

                • 50. Re: Rating your guests - dumbest idea ever?
                  Active Contributor

                  u0999 I agree with you as you know we both face the exact same concerns.

                  Let me add one thing about guest reviews. If guests know they will be reviewed at end of stay and that review can be seen by all property owners for future travels just may help keep them honest and careful while at our property.

                  I really think by me charging a damage deposit also helps. The guest knows that if everything is ok at check out they get some money back.

                  So a guest review in my opinion is a good thing for us. I also think H/A needs to expand the review and as many posted we need a place for comments

                  • 51. Re: Rating your guests - dumbest idea ever?
                    Active Contributor

                    u0999 when we needed to replace our stove my wife wanted a glass top. Appliance store strongly recommended against it for that exact reason.

                    • 52. Re: Rating your guests - dumbest idea ever?
                      u0999 Premier Contributor

                      I hate glass tops, the PM recommended that and my husband thought they were nicer and more high end looking. They do LOOK nicer, but much harder to clean once something spills on the surface it becomes seared to it and hard like a rock. Next one I am going with stainless model but with conventional coil burners. if they get burned or broken, you just pull out old burner and plug in a new one, costs like $15 and sold in any Lowes or Home Depot. Same goes for drip cups - they are cheap sand sold everywhere. I can do that replacement in 30 seconds.  replacing the glass surface is very expensive (glass itself is at least $200) and has to be done by a repairman since we do not have time for that. 

                      • 53. Re: Rating your guests - dumbest idea ever?
                        twomoreyears Senior Contributor

                        Have you considered an induction cooktop?  Expensive up front, but much more energy efficient. And food does not burn on it because the burners don't get red hot. I have one in my house and love, love, love it!  I used to have a gas cooktop - and hated taking it apart to clean. The induction has a glass top, and over time you'll see small " scuff marks" on the burners that get used the most. But without the burnt-on food, no one should need to try to scrape anything off.

                        • 54. Re: Rating your guests - dumbest idea ever?
                          u0999 Premier Contributor

                          please do not  confuse what works great in your (or my) house with what works in a rental.  Induction cook top requires special cook ware because not every pot and pan will work with it. I have trouble as it is keeping cookware around, because it goes missing, damaged, burned, scratched , you name it, with predictable regularity.  Now if I were to spend $$$ on induction compatible cookware, I would be only setting myself up for more expenses. moreover, renters sometimes bring (and leave behind) their stuff. I do sometimes discover pots and pans I have never bought - probably brought in and left by renters. so they will bring some incompatible piece of cookware, something will melt or someone will get burned. If regular range breaks, I am out $400-500 for stainless self clean model. Cheapest induction range will be 3X that amount. 

                          For Pete's sake, I had several call outs a year from people messing with touch-screen buttons on Bosch refrigerator in one of my properties. So they either lock out the ice maker, or something else, with predictable regularity. I passionately HATE it and I wish I knew better when we were furnishing the property, would have NEVER bought it. Having learned that lesson, I have bought a SIMPLE Frigidaire refrigerator with only THREE push buttons (ice, water, light)  for my next property (no programs, no LED lights, no fancy anything).

                           

                          Anything more complex or specialized than a 12-cup non-programmable coffeemaker in a rental  is just asking for trouble, call outs and being "on call tech support", in my experience.

                          • 55. Re: Re: Rating your guests - dumbest idea ever?
                            Contributor

                            Thank you for your response.  My main concern is, will any reviews that owners give guests be seen by the guest; and know which owner reviewed them?

                             

                            I read on another thread that the reviewing [rating] of guests that you gave a less than stellar review; would surely mean more less than excellent reviews from guests.  That is where I got the impression that the guests will see the reviews from the owners.

                             

                            Thank you for any clarification.

                            • 56. Re: Rating your guests - dumbest idea ever?
                              Contributor

                              Lots of confusion here on the guest review process, hopefully thale can provide a step by step process to save us the trouble of wondering how it will all work.

                               

                              What is the step by step process for both parties?

                              When does the guest become aware that they will be scored/reviewed?

                              Will all guests be score/review-able or will they have to opt in?

                              When will both scores/reviews be posted?  Will it be like ABNB where neither review will be posted until both are completed?

                              Will there be a section for homeowners to write a summary review?

                              What is HA doing to prevent a guest from signing up with a different email if they receive a bad score/review?

                              What is the benefit to the guest to be scored/reviewed?

                              • 57. Re: Rating your guests - dumbest idea ever?
                                Contributor

                                mmillen0811

                                 

                                Thanks you for your link to thale's response to some of these questions.  I could only find one place where he answered some of the questions you note in your post.

                                 

                                His post re: questions:

                                 

                                1. Are owners required to leave a review of the guest?

                                2. If not, will owners who do not review guests be punished in search result placement?

                                3. Will reviewing or not reviewing guests factor into the mysterious Best Match?

                                4. Will the guest reviews be hidden until the owner leaves a review?

                                5. I was able to see my guest's review in RM before I reviewed them, is that a glitch or is it supposed to happen that way?

                                 

                                IMO guest ratings will be arbitrary and capricious - how does that help anyone? Even if a guest caused damage I would not leave a negative review, I consider it to be part of the cost of doing business and if necessary I will deal with that guest on an individual basis. Consider the fact that many owners and PMs will feel the same and will never leave a bad review of a guest - for those owners looking forward to this new "feature" how will you feel you can trust a potential guest's reviews?

                                Answers below:

                                 

                                1. No.

                                2. No.

                                3. No.

                                4.Yes, Once one party (owner or traveler) leaves a review, a 14 day clock starts. Neither owner or traveler can see the review until both have submitted

                                5. As designed, neither party can see a review until the 14 days have elapsed. However, given that the feature just launched, I can imagine that a guest may have submitted the review recently and the 14 day clock has already run out. I've asked the product manager to look into it as it should not be happening. He will reach out to you directly.

                                ****End of post

                                 

                                #4 is troubling, since it seems that we don't get reviews for our property unless we participate in reviewing guests.  I have a 5 star rating on my beach property that I've worked very hard to achieve;  if I don't give every guest a 5 star review I don't think I can expect one from them.  If this is the way it's working, it could be a tit-for-tat situation and hardly representative of honesty in the reviewing process.

                                • 58. Re: Rating your guests - dumbest idea ever?
                                  bobbie32 Premier Contributor

                                  I have mixed feelings about a smooth-top.  Obviously most people don't know how to use one, so the old coil burner type is more practical.  We looked at both - smooth-top and coil type before deciding to go with smooth top.  The only time the smooth-top looks good is when we are getting ready for a newly arriving guest.  But from there it is a mess during a stay and it usually takes way more time cleaning it upon a guest's departure.  Not to mention that we had to purchase all new pans with smooth bottoms so that they did not scratch the new smooth-top.

                                   

                                  But the old coil type has issues as well and it is hard to get it looking in tip-top shape.  We had a coil burner type for 20 years in the guesthouse.  It never looked 100%.  I was all ready to purchase another coil type, but the quality of the coil top has gone downhill. The only one that was available for our situation, did not even sit flat.  Hopefully the new smooth-top will last thru the year when we are out of here. 

                                   

                                  Edited…

                                  • 59. Re: Rating your guests - dumbest idea ever?
                                    margaret CommunityAmbassador

                                    jaydee612 wrote:

                                     

                                    mmillen0811

                                     

                                    Thanks you for your link to thale's response to some of these questions.  I could only find one place where he answered some of the questions you note in your post.

                                     

                                    His post re: questions:

                                     

                                    1. Are owners required to leave a review of the guest?

                                    2. If not, will owners who do not review guests be punished in search result placement?

                                    3. Will reviewing or not reviewing guests factor into the mysterious Best Match?

                                    4. Will the guest reviews be hidden until the owner leaves a review?

                                    5. I was able to see my guest's review in RM before I reviewed them, is that a glitch or is it supposed to happen that way?

                                     

                                    IMO guest ratings will be arbitrary and capricious - how does that help anyone? Even if a guest caused damage I would not leave a negative review, I consider it to be part of the cost of doing business and if necessary I will deal with that guest on an individual basis. Consider the fact that many owners and PMs will feel the same and will never leave a bad review of a guest - for those owners looking forward to this new "feature" how will you feel you can trust a potential guest's reviews?

                                    Answers below:

                                     

                                    1. No.

                                    2. No.

                                    3. No.

                                    4.Yes, Once one party (owner or traveler) leaves a review, a 14 day clock starts. Neither owner or traveler can see the review until both have submitted

                                    5. As designed, neither party can see a review until the 14 days have elapsed. However, given that the feature just launched, I can imagine that a guest may have submitted the review recently and the 14 day clock has already run out. I've asked the product manager to look into it as it should not be happening. He will reach out to you directly.

                                    ****End of post

                                     

                                    #4 is troubling, since it seems that we don't get reviews for our property unless we participate in reviewing guests.  I have a 5 star rating on my beach property that I've worked very hard to achieve;  if I don't give every guest a 5 star review I don't think I can expect one from them.  If this is the way it's working, it could be a tit-for-tat situation and hardly representative of honesty in the reviewing process.

                                    Why do you feel you must give a 5 star review to receive a 5 star review?

                                     

                                    How would it be a "tit-for-tat situation" if as Tom stated neither party see the others review until after both review have been submitted?

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