Oy vey. I should have listened to my little voice and not had these people rent from us. But.........after the woman appologized for asking us if our house was "really" as nice as the pictures showed, and questioning every little thing in the contract, I figured it was ok.
Well......two weeks prior to their arrival, I sent out all the check in, check out info, along with the pass code to get the key to the house, odometer readings and directions to get to our mountain retreat, as well as all sorts of things to see, do, places to eat, etc etc. I never heard from her that she got it and had to write and ask. She said yes, she'd gotten it and read it and all was fine. Great. They were supposed to arrive in our area by 8pm the other night and they called us at 10pm from a town THREE HOURS away and she proceeded to tell me she had no idea how to get to our place, how to get in, and didn't know any details about the house!!!! I calmly asked her to get out the papers I had emailed her and that she was supposed to print and bring with her and all her questions were answered there. She said she had never actually read them, and had printed them out, but her husband had packed them in the boat they were bringing with them and he had no idea where he'd put them. They were, at 10pm, ordering dinner somewhere and figured they would arrive at our place in an hour. We broke the news to them that they were 3 hours away over very rough terrain and curvy mountain roads. She said she wanted me to read her the directions, step by step to get to our house. I told her to please try to find the information because it was going to take an hour to tell her over the phone everything on the written directions. She said they would get into the boat and call us back. 40 minutes elapsed. No call. We finally called her and she said "oh....we found the papers. And we've got our GPS.....so just give us the street address" IT'S PRINTED ON EACH OF THE PAGES OF INFO!!!!!! My husband told her that and she said "oh...yeah. I still haven't read the stuff". Then she asked HIM to dictate the directions to her over the phone. To make the long story short, they arrived at 3am. We pretty much told them NOT to rely on a GPS navigator because we live on gravel roads in the mountains and they are often not updated. Well...they got lost instead of following my directions, they trusted the GPS.
We have a policy of allowing renters to get settled then give us a quick call, we go through the house with them, show them details, ask if they need extra pillows, go over the Homeowners Association rules with them, etc. It takes 15 minutes, max. They've been in the house 3 days and my husband has asked 3 times if he can come up and walk them through and they say "not right now...it's not convenient". Ok.....I can see that excuse once. But not 3 times and now we see them riding a quad around the dirt roads (against our home owners association rules), they've got a child up there we didn't have on the contract at all, and we are starting to really be suspicious of these people.
Because of the "negative review" issue, my husband says just let them be and I want to go up and kick them out. They don't read anything, they aren't considerate of the fact that they kept us up till the wee hours of the morning when they were supposed to be in the house by 8 or 9pm, and I'm sick of worrying about what else is going on up there. What would some of you do? We live within site of the house. Sort of.....it's a secluded wooded setting so we really can't see the house, but can see the surroundings.
Folks...when you get a red flag feeling......trust it! Looking forward to hearing some ideas and opinions.