23 Replies Latest reply: Feb 4, 2020 6:38 PM by linky17 RSS

    Your property listing on Expedia

    u0999 Premier Contributor

      So i found my listing on Expedia. prob is, the property name is gone, and it is NOT near Hillbilly golf. And the photo is NOT my main photo (just one of the secondary ones). And I have 59 reviews (not 34). Interesting.

        • Re: Your property listing on Expedia
          calicalling Active Contributor

          Mine aren't on expedia at all, even incorrectly like yours. How does exposure on Expedia happen?

          • Re: Your property listing on Expedia
            grant570 Active Contributor

            Great...  Now I want to Hillbilly golf....  Perhaps I ate too much of this bread.....



            • Re: Your property listing on Expedia
              homeaway_community_manager HomeAway Employee

              Hi u0999,


              This appears to be a bad data pull. I've asked our API team to take a look and see if they can figure out what's causing the issue. Thanks.



              • Re: Your property listing on Expedia
                susaninrehoboth Premier Contributor

                Grammar police needed. Only one like it. Does this mean there are a total of two similar properties?

                • Re: Your property listing on Expedia
                  ohst8er Premier Contributor

                  Oh, there is SO MUCH wrong with this!!!  Don't Delay-summer '18 is Almost Sold Out! Short Walk to Beach, Close to Coligny: 2018 Room Prices, Deals & Reviews | Ex…



                  First of all, in the search listing, it says we are 1.93 miles from South Forest Beach.  NO, we are IN SFB!!!


                  Says price "excludes $37.43 daily property fee"  WHAT PROPERTY FEE?


                  Shows 36 "expedia verified reviews"  I have 68 reviews first of all, but secondly, how does expedia verify reviews?


                  See screenshot for quote:   Where do they get this stuff?   Property Manager? And what about the part that they owe upon booking? 


                  homeaway_community_manager, where is the "opt of being listed on Expedia" button?


                  Screen Shot 2018-02-22 at 5.23.10 PM.png


                  None of this info is correct:


                  Extra-person charges may apply and vary depending on property policy.


                  Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.


                  Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

                  Minimum guest age is   <<< this is the one thing we DO have, except, nothing is listed!


                  • Re: Your property listing on Expedia
                    daninpcb Contributor

                    I first noticed our listing about 2 months a go on Expedia. We are incorrectly listed as having a private pool. I went to my listings and see I have them set for a communal pool. I didn't know who to communicate with to resolve since this error is on Expedia not HA. It may not matter though since I'm still waiting on my first inquiry or booking with Expedia, Orbitz or Travelocity.

                      • Re: Your property listing on Expedia
                        ohst8er Premier Contributor

                        daninpcb  I hate the term "communal" pool.   Webster's tells me it merely means "shared by all members of a community; for common use."

                        But I've heard it used in too many instances to refer to some seedy, back door places, so that it sounds unclean to my ears.

                          I actually have mine marked "private pool", because essentially it IS private to our community.  Webster's tells me I'm not incorrect, "belonging to or for the use of one particular person or group of people only," so I'm going with that one. 

                        The mere thought of bathing in a "communal" pool makes me feel the need to shower!

                      • Re: Your property listing on Expedia
                        twomoreyears Senior Contributor

                        homeaway_community_manager -

                        I have a question - why does Expedia pull our "Headline" as the Property Name instead of the "Property Name"?  A property that uses "Two blocks to the beach" as the headline and "Susie's Secret Hideaway" as the Property name will be shown as "Two blocks to the beach" when the hotels are "Ritz-Carlton Hilton Head" or something like that.  Now we have to write our headline for Expedia AND Homeaway/VRBO and have it make sense for both.


                        Do you want me to contact CS or just pass this on to the Program Director for this?

                        • Re: Your property listing on Expedia
                          daninpcb Contributor

                          Recently ours was replaced with "Hotel resort near Ripley's Believe It or Not" as our headline. We are beachfront where Ripley's is about a half mile away but I am OK with that. My problem is no matter what available dates I put in on Expedia my listing or the other 16 at our location do not show up. It may be due to the fact that when searching on VRBO in our area there are only a handful of the 190 listings at our location that show up starting on page 14 of the 19 pages. Since we seem invisible on the VRBO/Expedia map platforms at our location our headlines should read "Find us if you can!".


                          The total price is the same on VRBO or Expedia so I have high hopes if we become visible someday.

                          • Re: Your property listing on Expedia
                            gbpack5 Contributor

                            When I saw "Expedia" in this thread it caught my eye. When I was first made aware that our listings were on Expedia I checked mine, and discovered many inaccuracies and misleading information. I have no idea where it came from


                            I contacted customer service to have it corrected. I was told to detail the inaccuracies in writing and they would review them.


                            I painstakingly documented each and every inaccuracy which included a Mis-spelling of the name of my property, pictures that belonged to houses that I have never ever seen before, pictures that were cut off, blurry and distorted, amenities that my property did not offer and more.

                            It took a great deal of time and effort to document everything and pass it on back to customer service.


                            Here's a small clip of the response I received from customer service back in October 2019!


                            As of today, NO changes at all have been made - 4 months later the listing still includes all of the inaccurate pictures.

                            Photos of a 2nd story balcony overlooking a pool with ocean view - which I don't have.

                            It still offeres guests access to a fitness center and tennis courts - neither of which I have.

                            It still includes just awful looking and misnamed pictures. (please see below - I can't help but laugh at this) although this is incredibly frustrating.


                            I checked under "My Account" - Property Details to see if I could opt out, but I don't have that option. The only thing I'm able to do is click on the link to view my Expedia listing.  If anyone knows of another method of 'opting out' and can let me know, I'd really appreciate it!  Thanks

                              • Re: Your property listing on Expedia
                                bonesxxx Active Contributor

                                Holy smokes you are right... there is no opt in/out for Expedia distribution. THAT used to be a toggle.


                                Like I said on another post recently, this platform is like Wheel of (mis)Fortune... wake up each day and spin the wheel to win or lose features and functionality by sheer randomness... (or so it would appear).

                                • Re: Your property listing on Expedia
                                  margaret CommunityAmbassador

                                  My Expedia listings also have inaccuracies among them it states that my properties are on a river, they are not, the river is close by but so is the beach. It also states that they are historic buildings, again this is not true unless you consider built the year 2001 as a historic building. The listing also states my properties are a 3 minute drive to True Blue Golf Course when in fact my properties are ON True Blue Golf Course, I could walk onto the golf course in less than 3 seconds.  Turning off Instant Booking should remove your listing from Expedia. I believe if you do not have IB, you can not be listed on Expedia.