I am on fire. My blood is boiling now.
I called again to CS again. This is the second one said:
" Yes, we refunded twice, now we are pulling back the unauthorized refund. And you have to refund them the money....."
I was speechless.
VRBO refunded twice of the security deposit.
VRBO told me that I must contact my guests to get that amount back.
I sent a nice letter to them asking them to pay me.
And 2 of them sent me the money.
I sent the email to the billing specialist letting him know.
The billing specialist said they are working to recover the fund from my LAST guest.
Now suddenly, VRBO are pulling all the money back from all 3 of them.
and told me I have to refund them the money!!!!!!!!!!!!
And the worst is this email coming from ME....
I was the one who cancelled this refund
and also the one sending them the email asking them to repay me a week ago.
Also the one who initially refunded them partially per VRBO 3 weeks ago.