4 Replies Latest reply: Aug 8, 2019 7:20 AM by clearwaterbeachvacations

Why are owner responses to reviews not showing up?

r_and_r Aug 5, 2019 12:47 PM

On every review we've received, I have submitted responses to the guests. So far, not one has shown up.

Also still have a review stuck in "moderation" from 9 days ago.

Is this typical? Sure is frustrating...

Re: Why are owner responses to reviews not showing up?

scooby Aug 5, 2019 1:04 PM (in response to r_and_r)

This was discussed in another thread. A moderator had to correct/update mine.

Review taking forever to post after we've both submitted
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- Re: Why are owner responses to reviews not showing up?
  
  r_and_r Aug 6, 2019 12:25 AM (in response to scooby)
  
  Thank you. I did see that thread but it was mostly related to reviews that were held up. I have both issues…a review that is still on hold for 9 days now and no owner responses showing up out of 6 I’ve submitted. I have contacted CS and a moderator has said a ticket was submitted on the review, but I still have no answers as of today.
  
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Re: Why are owner responses to reviews not showing up?

wildiris Aug 6, 2019 7:55 AM (in response to r_and_r)

This is a wide-spread problem that has been going on for several months. I'm one of the "lucky" ones. My most recent guest's review has posted, but my response has not.
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Re: Why are owner responses to reviews not showing up?

clearwaterbeachvacations Aug 8, 2019 7:20 AM (in response to r_and_r)

I had the same issue and a call to CS was able to fix it.
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