45 Replies Latest reply: Aug 29, 2019 9:23 AM by amanda_ha RSS

    Expedia booked guests cannot review and don't count toward Ranking Metrics

    calicalling Active Contributor

      PP CS just told me (call back from a supervisor after escalation) that guests booked through Expedia cannot leave a review and do not count toward ranking metrics.

       

      So, these bookings are advertised through HA/VRBO, block our calendar on VRBO/HA, bring in service fees to HA/VRBO.

       

      We do the work of hosting.

       

      We do not get any booking credit for ranking metrics and the guests cannot leave a review on platform.

       

      I hope this is fake news, but it was escalated and the CS agent seemed very confident.

       

      Moderators, is this fake news?

       

      ha-moderator-daniel ha-moderator-meriah ha-moderator-annalisa ha-moderator-edgar ha-moderator-amanda ha-moderator-christi ha-moderator-michael ha-moderator-macy