Have you called CS?  They can escalate after finding the review to get it "unstuck".  This happens periodically with reviews for no particular reason.

FWIW I had the same thing happen... exactly a week ago.  The guest left a review within moments of check-out and I rated her 5 stars... Still nothing posted and the guests who came in after them have a review that has posted.

Must have been some glitch in the Matrix last week.  You are not alone.

I think it may be just your property....I wanted to wait to respond until someone had reviewed my property. They reviewed yesterday and it posted today...so am thinking it is an isolated incident.

I am wondering if the new BETA version of the review system is the problem? I am a Premier Partner and am having all kinds of difficulties with the review process. On one of my properties, it says that I need to request a review from a past guest but they have already posted their review! For my other property, the review system is not recognizing three of my prior and is not sending them review requests, nor is it allowing me to send review requests. I just got off the phone with a CS representative and she said nothing can be done.

Also, please note, that if you review a guest and If they do not post a review of your property within the 14 day window, they cannot come back later and post a review even if they want to. If you DO NOT review your guest, they have ONE FULL YEAR to post their review. I have two past guests that want to post a positive review about my property, but because I gave them reviews already but they were busy and missed the 14 day window, they cannot post. I spoke with customer service about this, and their advice was: DO NOT review your guests until they post a review first! This is a ridiculous policy and doesn't encourage transparency.

I have been with VRBO for 3 years now, and I WAS very happy but I am becoming increasingly frustrated. I recently started using AirBnB and am thinking of pulling my listings from VRBO. Lately, I have found that customer service keeps coming back with the same answer - "it's our policy, or it's a programming issue".

Sorry... but I am hopping mad at the moment after a fruitless call with CS this morning.   

I'm having the same issue.  I'm new to listing and it took a few stays for someone to FINALLY leave a review.  I was told that the guest left a review on 4/17 and as of today 5/6, the review is still NOT POSTED.  I chatted CS multiple times and they said it should post on the 14th day, then said it was in moderation.  I'm chatting them again now.  I've had guests ask me about reviews and it's really hurting my bookings.

Hi erinc

I have contacted a member of our production team to have that moderated as soon as possible. I apologize for the delay.

Typically reviews will auto-post once both parties have reviewed and most moderation happens by algorithm. If the algorithm flags the review it then goes into manual moderation. Manual moderation typically only takes 24-48 hours. In these cases there is definitely an issue somewhere and we will look into it.

That being said, if you are having a review that isn't posted will you please DM me your property ID (including brand i.e.Vrbo 12345) and the involved reservation and I will send a case to our production team which handles reviews.  If you are at all unsure of the reservation ID that is fine I will take just your property ID.

Thanks,

Daniel

HomeAway Community Moderator

Yep mine too. been several days.

I'm 3 weeks out on an Owner reply to a Guest post!

What does it take?

And yes...I called CS....no real help.

Pete

Add me to the list - guest reviewed me on departure day (and I reviewed them) and almost 3 weeks later it is still showing "Submitted".   I am a new property and need these reviews out there to encourage bookings.   ha-moderator-daniel, can you help with this one?

I am also having a problem with reviews. I am getting the reviews (although when you choose not to rate a guest, their review of your property won't post until the 14 day waiting period is up) but my responses to the reviews are not posting. Is there a waiting period for that too? I replied to reviews from mid June, but do not see anything yet.

I've personally tried to excalate review responses several times with CS without any success

Ive got a great review from a guest that travelled June 15th to the 22nd. I received the notification that the guests left the review. It was an awesome review. Still hasn't been approved for the public to see.

So when VRBO posts these ideas on how to get more bookings.....get some great reviews....it sure would be nice if they could actually get them posted.

I have a house with 38  five star reviews. Last guest left us a one star review. That got posted the same day she did it. My response, which was quite polite, still not posted.

Todays guests are getting more annoying every day. I think it really has a lot to do with vrbo service fee, and vrbo vague promises.

I sure would appreciate help from the moderators. I posted a comment on my one bad review. Review was posted right away, same day as written by the guest. My reply, nothing. I"ve deactivated the listing, which sure isn't helping either VRBO or myself. 2019 vrbo service fees on just this one property, to date, are well over $15,000. Yes, I have a mortgage on the home of our $20,000 a month, so I need the help and bookings.

I just had one hung up for 3 days -- the review from the subsequent guest was already posted -- and after about 15 minutes (most of it on hold) with CS, it's now posted.  I got a good CS person who knew what to do to escalate and the production team responsible handled it quickly.  Job well done!

hllo ladies & gents -

tokk me a long time to get back to this - here is what i had found , potentially of interest

in general, reviews are posted in each site of the Group in chronological order yet starting with all  the reviews generated by pax that booked through that site that site - so fewo will post the say 5 reviews received by fewo travelers, in chronological order, upfront, i.e., the first 5 reviews on that site, followed by all the other reviews in chronological order as well - if you check fewo, german reviews first, abritel, french reviews first, etc. - not a principle of Physics, not an axiom yet a stated rule i am told and ~ it works that way - probably more of interest to Owners w properties in Europe!

cheers everyone

Gil