Warning - Rant.
I have a small cabin, sleeps 4. In the winter months, I charge an extra fee for the hot tub on the deck because people leave the cover off and my electric bills go sky-high as the thing struggles to maintain a 103 degree temperature when it is 35 degrees outside.
Most recent guest: Claimed to have read my advertising and my contract. Totally missed all 4 places where the hot tub fee was disclosed. Arrived and was PO'd that it was not ready for his use. Okay, send maintenance to start it up (it was ready to go, just flip the switch and wait for heat) and explain that due to the misunderstanding and the fact that I neglected to inquire if he was going to use the hot tub (need a happy guest) I would waive the fee.
2 days go by. Call from the guest that the heat in the cabin is out and his family is freezing. Gas log fireplace stove also stopped working.
The gas log ceramic stove in the living room can be a primary source of heat, is on a wall thermostat and when turned on, will heat the cabin up to 90 degrees in about 20 minutes if you set it that hot. Why is it not working? Oh, the guest fiddled with the controls on the unit instead of just adjusting the wall thermostat (which is labeled and also detailed in the welcome package) and ….. and ……for some reason, he TURNED OFF the stopcock on the gas line! That involved crawling on the floor and reaching waaaaaaaay under the unit. What? Handyman gets it working, have a good last evening, folks.
We arrive to spend a week at the cabin and get it ready for the spring season. What else did we discover?
According to the guest book, mom, dad and their three boys (5 people) enjoyed a cabin that has a maximum occupancy of 4 persons. So not only does the last guest not read that the hot tub has a winter fee, but he also can't read that the maximum occupancy is 4 persons....
In the driveway, mere feet from the cabin, someone has built a campfire. In two places. Was there something wrong with the obvious rock encircled fire pit safely in the middle of the yard? Nice. Let's burn down the cabin and the forest.
Some people. Done ranting.