Can someone look at our listing photos and then read all of our reviews and give us their opinion on this?
We have undertaken considerable time and expense in upgrading our home and property in order to provide an incredible experience for our guests. It is unfortunate to see a review like this and the impact it can have. As a potential guest we ask you to read all of our reviews for common and recurring issues that you read in this review. Please don't let one bad apple stand out among the good ones. This home is capable of sleeping 10 guests. Up to 2 children under 10 years of age are welcome at no extra charge. At the time this guest booked the base price was for 6 guests and extra charge per night per guest. The person that booked paid for 8 guests. Unfortunately 8 adults and 4 children arrived. The guest and VRBO was sent photos of the check out condition and VRBO agreed that we had a valid claim. 1. The guest asked for ant spray a day after checking in. Upon check out there was a substantial amount of food on the floor throughout the home. 2. The hot tub cover was left on the ground, instead of using the cover caddy to lift and properly remove it. The guests were politely asked to use the cover caddy so the cover does not get damaged. We did give the guests an orientation and instructions@ on how to use everything in the home and provided a home operations manual to refer back to. 3. This is a 29 acre ranch and we live on the property also. We do our best to stay out of sight but cannot help not to be seen on occasion. We feel our guest's privacy is paramount. There was only interaction with the guests three times during their stay-Check in, bringing ant spray, and hot tub cover. 4. We are pretty easy going and understanding and we do not ask guests to clean the home prior to check out, but we do expect guests not to trash and damage our home. There is no nice way to say this but the pictures are worth a thousand words. 5. The guest was not charged for the majority of damage and was not charged for a damaged piano. The guest was charged an extra cleaning fee due to extreme cleaning required throughout home. The cooktop, floor, and counter were covered in grease and hardened grime that had to be scrapped off with a metal scraper. Windows were smeared with food. Food and ants on the floor, carpets, and sofas throughout the home. Grease was poured down the drain of the vegetable sink. Piano is scratched and marred. It appeared that children were climbing on it. Hand prints, gouges and scrapes on walls. We had to patch and paint entire walls. One large towel was missing, and one face towel permanently damaged with makeup and lipstick-We provide white towels for this purpose. Permanent carpet stains from a bleaching substance in addition to makeup, lipstick, and other marks. Also stains on sofa, and dining room chairs. Duvet cover permanently stained. Up to two children under 10 are allowed to stay free. There were 8 adults and 4 children under the age of 10. The guest only paid for 8 guests. At the time this guest booked there was a base price for 6 guests and a charge per guest up to 10. After allowing the guests to 2 extra hours to check out, They stayed an extra 30 minutes beyond that. In addition: Doors and windows were left open and front entry door was unlocked. Pots, pans, from the kitchen and other furnishings and items were placed hidden away in other parts of the home. There was an obnoxious odor throughout home and it took us a week to get rid of it. We are very disappointed of the condition our home was left in. We have photos and exterior video surveillance to back up these claims.