I call time and time again just to speak with someone in India that is simply reading off a cue card.....
this months issues are they list my house as being 8.3 miles form a ski lift when in actuality it is 0.8 miles away. Homeaway puts this distance banner on the main search page which can be effecting peoples decision to even look at my property. I have called twice and even sent screen shots from google maps. They are COMPLETELY oblivious to my question and have told me to call google or they they are going to have their supervisor check with google. I sent the google image!!!!! They try and deflect syaing "oh, well we use google". When I responded that its .8 miles on google, in your car or walking they deflect to say " oh well, then Ill check with my supervisor". Funny though, when I asked to speak with that supervisor they JUST CHECKED WITH.... they were in a meeting. my pin is correct and my address is correct, homeaway for some reason places me 8 miles away when my house is literally inside the access road of the ski resort.
Another issue is that while I'm fully booked when others have barley started, I have the most reviews, all 5 star reviews and wonderful complements in my reviews. im not a premier partner because my acceptance rate is below their metric. A metric that should have no bearing on whether or not I'm a premier partner. In the past I've canceled requests because people send me official requests rather than inquiry's by accident. In the past HOMEAWAY TOLD ME TO "JUST GO AHEAD AND CANCEL THEM". Come to find out, that effects me negatively. Homeaway says " sorry, they shouldnt have said that". "Brittany" tells me that being a premier partner is about acceptance rates. I informed her that right on the pages of premier partners below their name and icon it states "Premier Partner- The owner or manager of this property consistently provides great experiences for their guests."
So according to homeaway its about guest experience but according to "brittany" at homeaway support its about acceptance rates.
When asked what to do when say a 19 year old books my house when it clearly states in my policies that you need to be 25 she says to have them cancel the reservation. My question to her was "what if they dont want to or they dont respond to my request?". Her response was .... "well then you get punished for it. " This has literally happened to me!!!! How is this fair!!!????
My acceptance rate is 69% but im booked solid. When asked how im supposed to improve 100% booking she had no answer and simply continued to state that my acceptance rates needed to be higher.