7 Replies Latest reply: Dec 5, 2018 10:59 AM by homeaway_community_manager

Tax was included, now it is not and I can't add it!

1500main Dec 4, 2018 9:12 AM

Prior to December 1, I was able to add taxes to collect by going to:

Dashboard--> Rules & Policies--> Taxes (Manage your taxes)--> enter tax rate

I just tried some test reservations and the taxes I had previously included were not in the total.

Just Rate and Service fees.

If I follow my links above to check the tax rate I get to a page that won't let me adjust anything.

Instead it says:

"HomeAway is now collecting and remitting Lodging Taxes for this property on your behalf. You remain obligated to collect and remit Lodging Taxes where bookings are made offline, and not through the HomeAway platform."

Yet, taxes are clearly not being collected during the reservation process now.

Screen Shot 2018-12-04 at 9.09.28 AM.png 41.1 K

Re: Tax was included, now it is not and I can't add it!

feibus Dec 4, 2018 9:23 AM (in response to 1500main)

I'd consider hiding your listing temporarily and then contacting CS for assistance. The Florida December 1 cut-over isn't quite working out for a lot of listings. If you don't get a good answer, have them escalate the issue.
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- Re: Tax was included, now it is not and I can't add it!
  
  1500main Dec 4, 2018 10:22 AM (in response to feibus)
  
  I went through CS, first via text, then a call.
  While they stated that they WILL be escalating this issue, they told me I am still responsible for collecting and remitting those taxes.
  I explained to them that, until this is resolved, HA has admitted that THEY are now collecting AND remitting on my behalf. They have stated so.
  Not only that, they no longer allow me to manually add the tax rate as I used to.
  
  If it does not show up as a Line Item, that is their issue, not mine.
  If taxes have to come out of their Service Fee, that is THEIR problem.
  
  We shall see what happens.
  
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  - Re: Tax was included, now it is not and I can't add it!
    
    feibus Dec 4, 2018 11:03 AM (in response to 1500main)
    
    That's why I recommended hiding your listing until you can get this resolved. Did you get a ticket #? That'll be important for tracking this.
    
    Alternative is to go through and add tax into the nightly rates. YOU are ultimately always responsible for the sales tax if the booking agent doesn't collect it or remit it.
    
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    - Re: Tax was included, now it is not and I can't add it!
      
      1500main Dec 4, 2018 11:24 AM (in response to feibus)
      
      Yes I got a ticket #.
      I am not responsible for any sales tax as that is not applicable, only Occupancy Taxes.
      I already have an email and a screenshot of the Tax Web Page on my Dashboard where HA states they are now Collecting and Remitting on my behalf.
      
      This is not just my listing. I checked all the other listings in my specific area and it is the same thing.
      
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      - Re: Tax was included, now it is not and I can't add it!
        
        feibus Dec 4, 2018 11:29 AM (in response to 1500main)
        
        HA may have that statement on their web site, but I wouldn't bet against the tax people trying to collect it from you if HA does not do the collection and remittance properly. Just sayin'....
        
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- Re: Tax was included, now it is not and I can't add it!
  
  1500main Dec 4, 2018 12:19 PM (in response to feibus)
  
  This Listing is not in Florida. It is north of Chicago, IL
  
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Re: Tax was included, now it is not and I can't add it!

homeaway_community_manager Dec 5, 2018 10:59 AM (in response to 1500main)

Hi 1500main,

This issue has been escalated with our tax team. Thank you.

Erinn
HomeAway Community Manager
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