7 Replies Latest reply: Dec 5, 2018 10:59 AM by homeaway_community_manager RSS

    Tax was included, now it is not and I can't add it!

    1500main Contributor

      Prior to December 1, I was able to add taxes to collect by going to:

      Dashboard--> Rules & Policies--> Taxes (Manage your taxes)--> enter tax rate

       

      I just tried some test reservations and the taxes I had previously included were not in the total.

      Just Rate and Service fees.

       

      If I follow my links above to check the tax rate I get to a page that won't let me adjust anything.

      Instead it says:

      "HomeAway is now collecting and remitting Lodging Taxes for this property on your behalf. You remain obligated to collect and remit Lodging Taxes where bookings are made offline, and not through the HomeAway platform."

       

      Yet, taxes are clearly not being collected during the reservation process now.