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Re: Duplicate Inquiries and a Book It Now
ohst8er Oct 21, 2018 1:41 PM (in response to ashevillelookout)-
Re: Duplicate Inquiries and a Book It Now
green_mango Oct 21, 2018 2:53 PM (in response to ohst8er)...but we need that button - guests should be able to ask questions before booking. In my eyes, this isn't a problem with having the button, but merely an over zealous guest. ashevillelookout does clicking on email/phone still stop the clock? I thought you had to actually reply to each inquiry - I would reply just in case so your response score doesn't go down (oh, metrics!).
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Re: Duplicate Inquiries and a Book It Now
timthek Oct 21, 2018 3:13 PM (in response to green_mango)No, it is a technical problem on HomeAway's end. Yes, the "ask owner a question" button should absolutely be there. And I don't think guests asking a second question before getting the first answer is unusual at all. It happens all the time where a guest thinks of something else...but HA's system should recognize that there is already an existing communication chain in place and should add to THAT conversation, NOT create a NEW conversation. It is poor design/implementation on HA's part that makes for a confusing and messy experience for BOTH owner and renter. I'm sure this input will be considered and then promptly ignored as the system is "working as designed."
Also, I also believe I saw someone post earlier this week that merely clicking emails does NOT stop the clock now.
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Re: Duplicate Inquiries and a Book It Now
twomoreyears Oct 21, 2018 3:22 PM (in response to timthek)I asked not too long ago whether retrieving the phone number (we are PP) counted as a response like it did "in the old days". Erinn confirmed it did not. Basis that, I would assume simply getting the email does not, either - that only sending a response through the platform counts.
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Re: Duplicate Inquiries and a Book It Now
green_mango Oct 21, 2018 5:48 PM (in response to timthek)Agree - the system should tie them in together since they have the same email and not count separately - but, like you said, unfortunately it's currently "working as designed"
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Re: Duplicate Inquiries and a Book It Now
ohst8er Oct 21, 2018 7:31 PM (in response to green_mango)Yea, we need the button, the problem isn't the button, it's that button on the traveler's side is a harmless "push here and ask the owner a question," button, but on our end it's a "3 alarm, answer within 24 hours or else, this is in an inquiry, have you closed this booking, what are you waiting for????" button.
THAT'S the problem. If it was a harmless ask me a question button then ash wouldn't be asking THIS question.
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