Past guests just submitted the following review:
"The listing was accurate and the fenced backyard was a bonus as we had our sons dog along with ours confirmed for our stay of one month. The property was clean but in need of remodel..i.e. floors and furniture were completely without varnish. Furniture was shabby, thriftstore chic! West Seattle has a great vibe and wonderful restaurants...the bridge and traffic to Seattle get's exhausting due to the traffic.Easy Easy ferry ride to go and explore Vashon Island... also Alki beach area. We did have a contract for 3 dogs and paid in full for one month.. The owner did not listen to my voicemail and came into the house to do her weekly change of sheets...my dog bolted out the front door. Happy to say my dog came back but we were given a 48 hour eviction notice and threatened that she would have the police come to escort us out as trespassers.Of course it is not legal but a long term renter should be aware. Getting over the bridge to Seattle brings you right into the heart of Seattle, highlights of the Aquarium, Pikes Place etc...just don't make a wrong turn as there is so much bridge construction."
My side of the story: We asked these guests to leave, in a polite and professional way, when we found during a regularly scheduled cleaning that their 3 young, rambunctious dogs were being left unattended in the house and were clawing and chewing holes in the furnishings. We made it clear that we would give them a full refund for the cancelled part of their stay, and asked them to make alternate arrangements and leave within two days. They refused to leave. They insisted that we had to go to court to evict them, threatened to sue us for "damages," and became otherwise rude and insulting. I had a lawyer review our rental agreement and was advised to call the police and have them removed as trespassers. Neither my husband or I were entirely comfortable with that option (although we did visit our local precint and talk to some officers about how they would handle the situation). We ended up allowing them to stay several more days, and giving them their refund in cash when they were ready to check out. We didn't even keep their damage deposit, because we just wanted them to leave without causing us further grief! Not only did we come up short on rental income for the month, but we also ate the cost of PayPal fees, lodging tax (since the stay ended up being less than 30 days and we are now required to pay it), a new loveseat, and lots of wear and tear on the other furniture. Needless to say, I spent hours and hours of extra cleaning time as well.
I want to keep my response to their review short, sweet, and positive. I do not feel the need to respond to their comments about the quality of the furnishings (we advertise as a comfortable family home and include lots of pictures, we have not had trouble with the house not meeting guest expectations), or the traffic (I don't think most guests expect us to have control over this). I would just like advice on how to respond fairly to their comments about being asked to leave, so that future guests aren't scared off by thinking we are totally nuts and impossible to deal with.