We recently had three guests in our vacation rental and are anticipating a lousy review. First let me say we have been very fortunate with the caliber of guests we have had to date. All, save one 4 star rating, of our 32 reviews have been 5 out of 5 stars. With that said, here is our story.
Upon being told that the gentleman joining the two women here was 87 years old my husband made sure to relay that the rental has a spiral staircase which leads to the entrance. We were assured it would be no problem. More on this later.
They arrived here with no food due to having no time to shop. We offer bottles of wine for sale and they agreed to the $14.00 price as well as asking for a carton of our milk they could have for coffee in the morning. Later they requested we drive them to the nearest restaurant which is only a 5 minute walk. The only transportation we include is pickup and drop off at the pier upon arrival on our small island. We said we would do it this time. They then asked if I could pick them up when finished. I hesitated but then said yes if they could call around 8:30 as we retire around 9pm. They called at 9:45 and I waited for another 10 minutes as they merrily made their way down the steps. The following morning they wanted to go into the city for food shopping and requested we drive the 87 year old to breakfast and back as he did not wish to walk. We figured this would be it so, again, acquiesced. Neither time did they offer a small payment or tip.
The next request was to allow them admittance into our home for all of their comings and goings as he did not like going down the spiral stairs. Our home is located next door separated by locked and bolted double doors. I said I was sorry but this is our private home and we do not allow guests access. She did not look pleased.
The day prior to their departure I totaled up the bill ($19.00) which included a slice of homemade key lime pie and gave it to them. I was paid the price with a slight 5% tip included. Upon their leaving there was no thank you so much for all of your help, only an over the shoulder as she was leaving “thanks” from the woman who requested access to our home.
She just sent an email which is inquiring as to the return of the “refundable” dog deposit, which we are returning, as well as the return of the 5% tip. I am in shock. My main concern is the probable poor review. Any comments or suggestions would be greatly appreciated.