8 Replies Latest reply: Mar 30, 2012 8:00 PM by matt.ream RSS

    New to Community - Spammed already

    New Member

      I have been using VRBO and Homeaway for 5 years. We've received our share of spam/bogus inquiries.  I can spot them and ignore them. But I just recently signed up for (or resigned up for) the community. In less than a week I get a "private message" through the community from some have wit who thinks I want to be their special friend. 

       

      They will let anyone in here, and if I get more of these, I'll quit this community.  I don't need this crap in here.

       

      Anyone else have these private messages appear?

        • Re: New to Community - Spammed already
          anja Senior Contributor

          Hi tsw630,  To answer your question, yes.  I have received private messages.  Please clarify something because I am sorry that you've been 'upset'.   It's difficult to grasp exactly what went wrong that has upset you. You characterize someone as "half wit" which I understand the meaning of. But, how do you know that this individual is less than intelligent - or a fool?  Unless you are telling us that you've received a message from someone in the Owner Community that contained a ridiculous overture to you, or was rude, lude or deviant in any way, is it possible that you may have misunderstood the person's intention? Pardon me if I am way off -- it's just not clear to me what went wrong....but you are clearly offended.  

           

          As you are new here, perhaps you do not realize that you can customize your personal profile for privacy settings --- for example for emails. You'll find the instruction in your 'profile', right-hand column at the top.     It's just that, The Community has a kind of 'social networking' feature - and it's voluntary. It enables people to connect with each other, individually, if they want to...by inviting each other to "friend" as it does in other popular social networking sites on the Internet, like Face Book. You do not have to accept anyone's "friend" invitation...and you do not have to receive emails from anyone.

           

          Social networking is not for everyone. Personally, I do not do 'social networking' so I understand if you do not want to. And,  I guard my privacy. You can too.  But, people with common interests like to connect...and HA offers the possibility, to those who want to. Sometimes it can be very useful. Some other Owners in my State have contacted me about local legal issues for private rentals here, and some Owners contacted me from quite far on different matters. We just connected on a particular question...and that was all.  We Owners all have much in common regardless of where we live and rent.   If you do not want to 'friend' anyone --- just don't. That's okay. So, pardon me if I've misunderstood what offended you. If you've been approached in an inappropriate way, contact Customer Service.

           

          This explains a bit about "finding friends" in your individual Community within this greater Community. http://community.homeaway.com/community/resources/get_started  

           

           Welcome to the Owner Community.

            • Re: New to Community - Spammed already
              New Member

              Thank you for your reply. I want to apologize if "half-wit" offended anyone.  The message I received was not a friendly introduction, welcome to the community. It was a solicitation.  The text is below:

               

              Dear new friend,

              How are you hope fine I really like your profile in this site I'd like to get to know you, i want us to be friends i don't know how you will feel about it, please you can write to me through my email i,m sorry if i am embarrassing you, i don't mean to do that, thank you for your understanding.please my love send your massage direct to (  Pauline_isa@yahoo.com ) not in the site

               

              i will tell you more about my self and will attached my picture in my next mail

              thanks wait your reply

              Pauline or you can call me Isatu.

               

               

              Clearly this isn't a vacation rental-related email.  It's a solicitation.  Likely for porn.

               

              I value Homeaway as a resource.  I've attended seminars sponsored by them, spent some time talking with Chirstine Karpinski directly (she owns rentals in my town), and was looking forward to this community.  When I signed up, they didn't suggest that I could limit contact from others.  It wasn't until last night when I spent a bit more time here that I found more info related to my account.

               

              I will report this event. I appreciate your response, and hopefully won't have any further problems.

               

              Todd

                • Re: New to Community - Spammed already
                  New Member

                  A new morning, a new 'message' from the same individual with a different email address.  Earlier you mention I could contact customer service, yet I don't see a link here to contact them.    I don't want a private message, but I didn't see in my account settings where I could just turn them off. I was limited to everyone, friends, registered users.

                    • Re: New to Community - Spammed already
                      Active Contributor

                      Hi tsw630,

                       

                      First, I'm very sorry that you've received spam via Community's private messaging tool, especially upon just joining Community. Please know that we take spam seriously, and the moment we receive a spam report like  yours, we disable the user's account from which the spam originated. 

                       

                      I've shared your comments with our Community Developer who is currently working on ways to eradicate spam via private messaging. Posts like yours add urgency to that task, so thank you again for reporting it.

                       

                      Oh, and in the future, you can always reach HomeAway's customer support here. Alternatively, you can let us know about Community-related issues in any one of our Community Support Forums.

                       

                      I hope this helps, and would also like to extend to you a warm welcome to Community.

                       

                      Laura

                        • Re: New to Community - Spammed already
                          burroughshomestead New Member

                          Here's a copy & paste:

                           

                          Dear new friend,

                          How are you hope fine I really like your profile in this site I'd like to get to know you, i want us to be friends i don't know how you will feel about it, please you can write to me through my email i,m sorry if i am embarrassing you, i don't mean to do that, thank you for your understanding.please my love send your massage direct to ( Susan_oniel@yahoo.com ) not in the site

                           

                          i will tell you more about my self and will attached my picture in my next mail

                          thanks wait your reply

                          Susan or you can call me Isatu.

                                 (  Susan_oniel@yahoo.com )


                      • Re: New to Community - Spammed already
                        burroughshomestead New Member

                        I got the identical spam private message from someone named Susan, also a yahoo account.  I just joined homeaway this week.

                      • Re: New to Community - Spammed already
                        anja Senior Contributor

                        Well, that clarifies it!  Thanks for including the text.  I have not received anything at all like this type of "friend" message. 

                         

                        Okay: just checked my mailbox today and I got one on April 4th. via Private Community mail.    Here it is:

                        [It looks to me as if there are two different people writing to me:  1kwords  and  Jelinbaby (!!).   Here are the texts:

                         

                        To: anja   From: 1kwords   Sent: Apr 4, 2012   Subject: Private Message: Forwarding spam email  Couldn't find another email to forward this to report it.  Can you tell me where I should forward other spam emails?  Hello   My name is miss Jelin, i am looking for a new friend i saw your profile today and became interested in you,i  will also like to know you the more,and i want you to send a mail to my email  address so i can give you my picture for you to know whom l am.Here is my email  address (Jelinbaby@yahoo.co.uk)   I believe we can move from here.I am waiting for  your mail to my email address (Jelinbaby@yahoo.co.uk) Remember the distance, color or age  does not matter but love matters allot in life Please reply me with my email   Jelin

                      • Re: New to Community - Spammed already
                        New Member

                        Sheesh. If you're gonna spam, at least find a more relevant target audience!