I add those things into my "welcome letter" that I send out after the funds hit my account. It includes the codes to the door and the internet access and a brief outline of what is expected in the contract. It also has a reminder of the check in/out dates and times for them to confirm. I have it in both a word/PDF document for sending from anywhere I might be.
That way if they cancel or there is a problem with the funds, I have not given out any information.
You might want to consider that. Easy to do!
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Thanks - I have been pretty spoiled with the other Merchant Account I use (PPI) and have gotten used to knowing immediately if the transaction was successful that I hadn't even considered the fact that it might not be the best idea to give that information so quickly.
Also having a PDF doc is the best idea as it can't be manipulated or messed with after the fact.
Many thanks for your input!