OK, I've got to know if I'm the only one who takes big issue with VRBO turning on Reviews? 99.9% of our guests enjoy their stays and have positive experience. And yes, I realize they can also post their positive comments on VRBO, but you can't force them and you can't keep hounding them either. I'm not a big fan of reviews anyway. Just took my Mom to a highly rated restaurant for Valentines that was not very good -- certainly not worthy of all those great reviews. My gut tells me it was friends of the owner that were responsible for the 5 stars
Having said that, there seems to be a very small group of people who will write a horrible review (usually in an attempt to get a refund or money back from the property owner). We like to call this the "BAD REVIEWS FOR REFUNDS" program. Unfortunately VRBO has bought into this whole "reviews are where it's at" mentality. Our viewers "demand" it -- well, what about the people putting money in your pocket?? Obviously VRBO's loyalty is to the masses and not the folks paying them. I am appalled that a company I pay thousands of dollars to annually is allowing ANYONE to slam my properties and my company, and all I get offered is an "opportunity" to "professionally" respond to their negative review.
I had a negative review steal linens and beach towels on their way out -- is it "professional" of me to address that they are both liars and thieves in my "rebuttal"? Sure, you can candy coat it, but a spade is a spade -- a bad guest is a bad guest. Oops wait . . . that's not true . . . VRBO loves these guys We will obviously never allow this group into any of our properties again, yet VRBO invites them in with open arms. Come . . . please let us know just how awful your experience was so we can share it with the world . . . it's total BS!!
I will unfortunately start researching other advertising opportunities. I work 7 days a week and love what I do. I can not and will not allow VRBO to be so frivilous with my livelihood. I really enjoyed being part of VRBO but am unwilling to hand over that kind of power to a company so uncaring to their paying subscribers. Negative reviews cost me more in business than VRBO is worth. Shame on you VRBO -- you are not a public forum and should not give any idiot looking for a refund the RIGHT to slam your paying Owners or the properties they work so hard to maintain and market.
Are there any other owners out there that feel the same way? I sure hope I am not alone . . . .
PS The VRBO Customer Service Rep I spoke with this morning said there was a chilled bottle of Vodka awaiting her at home . . . apparently it was already a long day at 10am in the morning . . . no doubt they are getting lots of calls from very unhappy PAYING customers Let the CS Reps take the heat -- the fat cats at VRBO don't have the #%$@ to speak with Owners.