8 Replies Latest reply: Jan 25, 2012 9:06 PM by sunshine RSS

    What is the policy for Owners canceling a reservation?

    New Member

      We are planning to list our condo for sale.  What is the policy for owners ?  If I do not cash the deposit check ($300.00) and ask for the rent to be paid one month in advance........could I return the deposit and cancel the reservation?  I have requests now for July etc.  Please respond ASAP if you have any ideas.  Is one month enough notice?  Thank you so much for any feed back!!!

        • Re: What is the policy for Owners canceling a reservation?
          wiffle Contributor

          I would only rent to "last minute" rentals in that case. It isn't fair to renters that they've planned their vacation and within 30 days, their plans may fall apart. I do hope you let your renters know that the condo is for sale, and that you don't allow showings during any stay.

           

          If you are in a resort area, the new owners may not mind assuming your paid rentals.

           

          P.S. There isn't a "policy". You would have to go by the laws for your state regarding real estate transactions.

            • Re: What is the policy for Owners canceling a reservation?
              msdebj Senior Contributor

              Sunshine, I agree. You really should make sure your currently booked guests are aware of the situation. I would then offer a full refund to anyone who wants. .

               

              I don't know where your home's located, but check the laws. I know I'd be really upset if my vacation was wrecked if a homeowner cancelled even 2 months out. In today's economy so many people plan 4-6 months ahead. Airline change fees, etc. can really add up- not to mention trying to find another place in the same price range, in the same location.

               

              Maybe you know of another VR home in your area and can talk to the owner about referring inquiries to them. Who knows?They may be willing to pay you a referral fee. Realtors often get a 25% fee of the selling price when some they refer buys a home from a Realtor they've made such an agreement with.

               

              My motto = full disclosure protects everyone involved.

              • Re: What is the policy for Owners canceling a reservation?
                New Member

                Thank you for your comments!  I did have my condo for sale last summer but it was rented Saturday to Saturday and I did not allow it to be shown even though some renters said they didnt mind...I personally wouldn't want anyone looking if I was renting..after all it is a vacation!! Thank you for taking the time to respond!  Sunshine

                 

                 

                From: wiffle <community@homeaway.com>

                To: sunshine <shipwatch1339@yahoo.com>

                Sent: Sunday, January 22, 2012 1:08 PM

                Subject: - Re: What is the policy for Owners canceling a reservation?

                 

                 

                 

                  Seek Advice. Get Answers. Optimize your Vacation Rental Business.

                 

                Re: What is the policy for Owners canceling a reservation? created by wiffle in Complaints and Cancellations - View the full discussion

                I would only rent to "last minute" rentals in that case. It isn't fair to renters that they've planned their vacation and within 30 days, their plans may fall apart. I do hope you let your renters know that the condo is for sale, and that you don't allow showings during any stay.

                 

                If you are in a resort area, the new owners may not mind assuming your paid rentals.

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              • Re: What is the policy for Owners canceling a reservation?
                wiffle Contributor

                Plus she probably wouldn't want a showing while vacationers are in the unit as many times the place is a mess.

                 

                I've considered selling our place, and have thought about how to go about it. Homes sit on the market for a long time here, and unless during a major festival, I can always find another owner with availability. Ours is a unique destination though.

                 

                If mine were for sale, I would make it very clear that there would be no showuings when occupied, and I would have my caretaker remove the for sale sign during any rentals.

                • Re: What is the policy for Owners canceling a reservation?
                  sophie Senior Contributor

                  I just sold one of my vacation rentals.  It was on the market for 3 months WITH renters in the property.  It was a nightmare. I couldn't even show it.  I pulled it off vrbo, etc. and only then did I sell it.  I did lose rental income but it is almost impossible to sell it with renters in the home.

                    • Re: What is the policy for Owners canceling a reservation?
                      sophie Senior Contributor

                      I think you probably need to make a choice:

                       

                      1. Don't take any other renters at all and market it to sell or:

                       

                      2. Keep renting it but know that you can't show it with tenants in it and you can't cancel someone's reservation if you continue to take them.

                        • Re: What is the policy for Owners canceling a reservation?
                          stjvilla Active Contributor

                          I agree with sophie.  Where we are located, when a vacation home goes on the market it's with the understanding that any future rental contracts must be honored.  However, only buyers looking for a vacation rental property (not a home for only themselves) will consider honoring prior contracts you have made.  And you can't show it with renters in it.  So, depending on how long you feel it will take to sell, I would take it off the rental market.  Or don't list it yet.  You really can't accept a rental contract with the idea that you would cancel it if the condo sells.  That would not be fair to the renter.

                            • Re: What is the policy for Owners canceling a reservation?
                              New Member

                              I agree.  Thank you for taking the time to respond!  I had it for sale last summer but refused to let the agent show it because I wouldn't want my vacation ruined by unwanted visitors even though some of my repeat guests said it was ok.  A vacation is to GET AWAY!!  Thanks again for taking the time to give your thoughts!  Sunshine

                               

                               

                              From: stjvilla <community@homeaway.com>

                              To: sunshine <shipwatch1339@yahoo.com>

                              Sent: Sunday, January 22, 2012 6:13 PM

                              Subject: - Re: What is the policy for Owners canceling a reservation?

                               

                               

                               

                                Seek Advice. Get Answers. Optimize your Vacation Rental Business.

                               

                              Re: What is the policy for Owners canceling a reservation? created by stjvilla in Complaints and Cancellations - View the full discussion

                              I agree with sophie.  Where we are located, when a vacation home goes on the market it's with the understanding that any future rental contracts must be honored.  However, only buyers looking for a vacation rental property (not a home for only themselves) will consider honoring prior contracts you have made.  And you can't show it with renters in it.  So, depending on how long you feel it will take to sell, I would take it off the rental market.  Or don't list it yet.  You really can't accept a rental contract with the idea that you would cancel it if the condo sells.  That would not be fair to the renter.

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                              Start a new discussion in Complaints and Cancellations by email or at Community

                               

                               

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