Excellent advice msdebj! I have been reviewing the terms/conditions that's posted on the VRBO website. If you didn't make a copy of the one you entered the last time you re-upped, you are SOL. They only post the most recent/current one, and say they do not maintain a copy of the one you entered the last time. I only have one rental and resist change under any circumstance, so when they started adding all these bells and whistles, I did not elect to follow. I have a lot of my responses and other documents saved, use the calendar feature, but still keep a manual one too, so I'm doing just fine -- even though some of my techniques are from the last century! The management is in such a big hurry to make all these "improvements" and it appears there are still some bugs in them.
Mary, My husband is an IT professional (has been for well over 40 years) & works with a major telecom company. When all this started happening he and i talked and he said, basically "This is a problem everywhere these days. Idea+ concept + write new program = HUGE customer dissatisfaction." IT departments are under huge stress to develope new, improved programs for the investors. Because of the pressure they do not test, let alone ask for input from actual users, before the push a product out. I think HA/VRBO is falling into this category, since it appears they "test" for travelers and maybe property management companies-- NOT individual owners.
You are NOT a dinosaur!!. You are great home owner offering a good product. You should be proud of that! We'll keep on trying to do the best we can - while overiding VRBO's "improved" process. I just feel bad for the new folks who don't know how to do so.
I am NOT a profit margin . I am a human being trying to adhere to all legal requirements and offering a quality product in a- now- difficult business. Of course, my years of working case management and being Chief of Staff in a Senate office helps me read between the lines of cerain "probelm" business practices.
Keep doing what you are doing--you'll be fine, inspite of whatever VRBO thinks it is doing.