Happy New Year! With a new year comes a fresh start and I’m excited to see what’s in store for our Community in 2015. We have a few exciting announcements, but let’s discuss some housekeeping first.
We want to provide a place where you can talk to each other about all aspects of owning and managing a vacation rental. We may contribute to conversations from time to time, but the Community is mainly a place for you to chat and share with one another. That being said, we have the Community Guidelines in place to ensure everyone has a positive experience.
We ask that you are respectful when posting. Using crude language and name calling are clear no-nos. If you have to pause to ask yourself “is this offensive?”, then it probably is – don’t post it. Leave petty, passive-aggressive, and personal comments at the door.
We openly welcome feedback on Community and find it very helpful. We understand there will be criticism too. But, we do not tolerate improper allegations, speculations, or innuendos. The guidelines specifically state: Do not make improper allegations about specific people or companies. These comments will be removed.
If you feel someone is breaking the guidelines you can anonymously flag their post as abusive. The post is then moderated and will be approved or rejected. Flagging posts helps keep each other accountable. I am only one set of eyes and do not always see everything.
If a member breaks Community guidelines they will receive a warning. If they continue to break Community guidelines they will be banned for 30 days. If they break Community guidelines again they will be banned indefinitely. Based on the Community by HomeAway™ Terms and Conditions we reserve the right terminate your Community account at any time for any reason in its sole and absolute discretion.
Okay, now onto the fun stuff!
Brent Bellm, our COO and President will continue to maintain his presence on Community. He will be participating in a monthly Town Hall Webinar prompted by questions from YOU. We are still working on a date for the first Webinar, but I will post it on Community as soon as I hear. A week before the Webinar I will post a thread titled: Questions for Brent. There you can post questions that will be discussed during the webinar.
In addition to Brent’s participation, every Monday I will post a new discussion topic. These Monday pick-me-up posts will cover everything from administrative topics, like today's, to other relevant VR industry topics. If you have any suggestions or questions you haven’t wanted to ask publicly, you can email me at Community@homeaway.com
Something else we want to continue into the new year is local Owner Meet-ups. Last year we held 8 successful meet-ups in cities across the US. If you are interested in hosting you can read more about it here: Meet fellow owners in your area - host an Owner Meet-up!
That is all for now- thank you for reading until the end! Let’s continue to make Community the best resource for Vacation Rental Owners