Changes to payment accounts

    As you have seen, Yapstone, a 3rd party payment provider, has announced they’ve discontinued advanced payments as a free service, effective immediately. The advanced payments feature released funds to you soon after a traveler paid. You can read more on their FAQ page published here.

     

    Because we know payments are critical to your business, Vrbo and Expedia Group have built an upgraded payment option for you. We have been rolling out this new payment platform over the past year, and have over 500,000 vacation rental owners using it.

     

    Partners who move to the Vrbo payment option will get access to:

    • A flat 3% processing fee and no surcharges
    • World-class fraud prevention
    • Expert 24/7 support from our team with no transfers to third parties
    • New reporting tools that make tracking payouts easier

     

    We know how much you value advance payment and have been actively working on building our early payout program on this new platform. Given the news from Yapstone, we’re accelerating rolling out this feature to eligible partners as quickly as possible. In the next 24 hours, you’ll receive an email letting you know if and when you’ll be invited into the early payment program. Currently, the early payout program will be offered at no additional cost.

     

    We’ll be hosting a town hall next week to go through our plans in more detail and answer questions about Yapstone’s announcement and Vrbo’s new payment platform. Register here.

     

    To see more information on this topic visit the following documents:

    More information on early payout program

    FAQs and details on Vrbo's payment platform

     

    We appreciate your patience as we quickly work through this change together.

    Sincerely,

    Team Vrbo