When you receive a booking request that you cannot accommodate

    • Ask the traveler if there is a different set of dates that would work for them. Editing the reservation dates to a future time that works for both of you avoids a decline altogether.
    • If you cannot accept a booking because the quoted amount is off, edit the quote and adjust the payment amounts. You do not need to decline the booking and create a brand-new reservation based on your updates.
    • If you’ve received a booking request but are needing some additional information from your traveler, you are always encouraged to communicate with them via our secure platform.

    Share your experience with the community! Have you encountered this situation before? How did you handle it? Was it a positive outcome?


    Read more on handling cancellations here.

     

    This article was generated from the following discussion: When you receive a booking request that you cannot accommodate