Dear HomeAway Partners,
Travelers have repeatedly told us that they expect a more convenient booking experience, and that trust is a critical factor in their decision to book a vacation rental. Our user research also shows that travelers who are new to vacation rentals expect a secure messaging, booking, and payment experience.
As you know from our post a few months ago, we took an important step in our transition to a booking platform. Online booking is now required when you register or renew on HomeAway.
Protecting your and the travelers’ contact information prior to a confirmed booking helps build trust. It also helps us better protect you and travelers against fraudsters — who, unfortunately, are always hard at work.
Starting this month, pre-booking conversations will be facilitated through our secure messaging system. You and the traveler will be able to see each other's contact details after a booking is confirmed.
Also, we have heard your feedback, and we are working on enhancing traveler profiles to make sure you have more information about prospective travelers. For example, you may notice the number of trips a traveler has taken with HomeAway is displayed more prominently and in more places. Through your Monthly Statement and Dashboard, as well as our Discovery Hub, we will continue to let you know about the additional improvements we make as they become available.
I am hosting a Town Hall in a few weeks to talk about our changes and answer questions. To attend the Town Hall, click here and register.
Chief Product Officer