When you're in a hurry, it can be easy to leave out important details in your enquiry responses. We recommend saving some canned responses for common enquiries so you don't forget to include any important details. Use this checklist to ensure that your responses are clear and detailed and your prospective renters won't forget you or your home.
Responses to initial enquiries should contain the following information:
□ Your Name. Avoid an awkward first phone call if potential renters don't know how to
□ Contact Info. Make it easy for the travellers to reach you.
□ Response Time. If you are using an e-mail auto-responder, remind the enquirer that you
will respond in a timely fashion.
□ Link to Your Listing. Don't let them forget which home is yours. If you list your home on
multiple sites, be sure to link to your listing on the site where the enquiry came from to
□ Reiterate Dates/Availability. Be specific to avoid any confusion down the road.
□ Rental Rates. Be clear on the full price of the rental in case your rates include
stipulations for pets, number of guests, number of nights, etc.
□ Cleaning Fee. Don't forget to include extra fees so there are no surprises later on.
□ Tax Rate. If you collect and remit sales tax, let the renter know up front.
□ Deposit Required. If the enquiry seems to be from a serious renter, let them know how
he/she can reserve the dates.
□ Payment Schedule. Provide prospective renters with clear deadlines for future payments.
□ Booking Requirements. When the renter expresses interest in booking, be sure to
explain the reservation procedure with regards to signed contracts and payment
□ General Location. Most renters want a feel for the general location of your home, but
you shouldn't provide your actual address until you receive payment.
□ Area Conveniences/Attractions. Highlight some of the attractions and activities in the
area so they know they've chosen the right spot for their holiday.
□ Amenities/Extras. Don't forget to remind them why they should choose your home over
□ Close the Sale. Tell prospective renters that you look forward to doing business with