When you're making contact with a guest to refund a security deposit, it's perfectly acceptable to ask them to submit a review. These guests likely treated your property well and enjoyed their stay, so it doesn't hurt to remind them about your online guestbook. It helps to provide the link to make it as easy as possible for your renters. Here's a sample letter to give you an idea of how you might word your request.
Your City, State, Zip
Your Phone Number
Your email address
Your webpage address
Dear Mr. and Mrs. Guest,
Thank you for choosing our home for your vacation in [your area]. We hope that you had a pleasant stay. We appreciate that you took such great care of our home while you were there. Enclosed you'll find your [deposit amount] deposit refund.
We would be honored if you would share the experiences from your stay with other guests. Please leave your comments and a review of our home via our website, www.HomeAway.com/12345 and click the link that says “write a review.”
Looking forward to accommodating you and your family for your next vacation.
Mr. and Mrs. Vacation Home Owner