Checklist for compiling your welcome book for guests

    We encourage you to utilize the Mobile Hospitality Manager to share all of this vital information.

    Travelers today are tech savvy and on the go. Making this information easily accessible to travelers via their mobile device is ideal.

    You are in control of the information the traveler sees in the Mobile Hospitality Manager.  It's important that you spend time thoroughly adding the information via your owner dashboard and be sure you keep it up to date.


    Adding a welcome book at your vacation rental property serves several purposes:

    • To let the guests know about the local area restaurants, shopping, attractions, and sites
    • To answer questions regarding your vacation home, especially the amenities
    • To eliminate phone calls from guests during their stay (and during your dinner!)
    • To ensure the greatest possible vacation for your renters


    In addition to reducing the number of questions you'll have to answer, your guests will appreciate having your suggestions and recommendations at their fingertips.  You can also insert a bunch of blank pages for your guests to jot down their own "local finds", too. It's an easy and inexpensive way to improve your guests' experience.

    To create a welcome book to leave in your vacation rental home for your guests, purchase a high quality three-ring binder (the cheap ones will fall apart too quickly) from your local office supply store. You should also purchase some top-load sheet protectors to keep the pages from getting torn. A handwritten and signed welcome letter inserted into the front of the book adds a personal touch. Then just start collecting and adding many of the items listed below and slip them into the binder.


    Your welcome book could include:

     

     

    Information about the surrounding area

    Maps of the local area
    Menus from local restaurants

    Area-amusement brochures
    Worship schedules

    Directions and phone numbers to hospitals, pharmacies and other medical facilities
    Directions to grocery stores

    Airport directions and information
    Shopping information

    Discount coupons for shopping or attractions

    Information about your home

    Instructions for operating the DVD player/satellite TV
    How to override the programmed thermostat

    How to work controls for swimming pools, boats, or other amenities

    Local TV channels

    Emergency contact numbers

    Housekeepers
    Maintenance staff

    Owners' home and cell phones
    Security officers

    Police/fire departments
    Weather information

    Poison control center

     

    Rental rules

     

    Check-in policy
    Checkout times and policies

    Complex/subdivision rules
    Parking information

    Quiet times

     

    We encourage you to utilize the Mobile Hospitality Manager to share all of this vital information.

    Travelers today are tech savvy and on the go. Making this information easily accessible to travelers via their mobile device is ideal.

    You are in control of the information the traveler sees in the Mobile Hospitality Manager.  It's important that you spend time thoroughly adding the information via your owner dashboard and be sure you keep it up to date.


    *Last Updated April 11, 2018


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