Community Guidelines

    Community Guidelines

    Revised on April 3, 2019

    Welcome to Community!

    Why did we start this Community?  So you can share information with each other! We want to provide a place where you can talk to each other about all aspects of owning and managing a vacation rental. We may contribute to conversations from time to time, but the Community is mainly a place for you to share with one another.


    If you have questions for HomeAway please check out our Help Portal.  It contains frequently asked questions and the most up to date information, as well as Customer Support contact information.


    If you are new to our Community, these guidelines are to ensure you have a good experience.  Compliance with these guidelines is required for ALL participants.


    Here are a few tips to get you started:

    • The email address you use to register MUST match your active HomeAway/VRBO (Any HomeAway Family of Brands) login email address and you must include your real name. If we cannot match your email address and name to a HomeAway owner account, with at least one active listing, then your membership request will be rejected. *Those who are no longer using HomeAway to advertise but already have an account will be grandfathered into the community.
    • All  posts in the community will be moderated.
    • When you choose a username, make sure you have the right to use the name. Don’t use any trademarked brands (like “Mr.”) or celebrity names.
    • When choosing your profile image, use an image that you have the right to use. Options include an image of your vacation rental.
      • Your profile image cannot contain nudity, profanity, offensive or copyrighted material.
    • Want to participate in the conversation?
      • If you haven’t yet created a profile, you’ll need to do that before you can post your own comments. (Of course, you can read other user comments without registering.)        


    Below are guidelines for what you should do in the Community.

    • Be respectful. — Please don't engage in making inflammatory, offensive or insulting comments to others. If we see this or it is reported to us it can and will result in disciplinary action.
    • Protect the privacy of yourself and others. — Keep personal information about anyone else private; including their names, home addresses, phone numbers and email addresses.  We recommend you keep your own information private as well.
    • Represent yourself openly. — If you own or manage a vacation rental, please avoid posting any critical comments about competitors. Posting your business’ contact information is not permitted.
    • Talk to other members. — Talk to each other on the Community. If you have a question that is directed toward HomeAway, remember that there are other designated areas to ask direct questions to HomeAway staff. Contact Customer Support here.
    • Discussions about products and services are ok but advertising your own services is not. Having discussions about services, service providers and products that you’ve used for your vacation rental business is encouraged; selling your services to others is not.
    • Stay on topic and be constructive. — Each discussion is dedicated to a topic designed to help people share information about the process and activities surrounding renting, owning, or managing vacation rentals. Only post content that is constructive and relevant to the conversation. If a thread spawns a new question please post as a new thread. If we see this we will politely remind you and may remove the comments.
    • Report inappropriate content. — This Community is public (searchable on the internet) and HomeAway may not review every post, photo or comment. If you see something that you feel violates our guidelines, please alert us right away. See Community 101 to learn how to report abuse.
    • Meet age requirements. — It’s important to be safe online. For this reason, you must be 18 years old or older to participate in our Community.
    • Managing the Community. — We want this to be a community for and by vacation rental owners and property managers, but we need to be able to manage it in a way so that it’s a positive experience. We reserve the right to:
      • Accept, reject or remove any postings without notice. Types of posts that may be removed are those that are off topic or contain personal attacks, obscenity, vulgarity, profanity, impesonations, third party links that violate any of our guidelines or Privacy Policy or Terms & Conditions.
      • Reorganize the Community by adding and removing topics and their corresponding posts as needed. We may move old posts into new topic headings. When we deem it appropriate, we may remove discussions that have become outdated, inaccurate or inactive.
      • Suspend a user’s account at our discretion.
      • Remove or make any discussion “Read Only” at any time.


    Here are the few things you shouldn’t do in the Community.

    • Don’t post obscene, profane, racist, sexually explicit, libelous, intimidating, offensive or hateful language or images. Curse words are banned along with clever misspellings.
    • Don't harass, defame or threaten others. Do not make improper allegations about specific people or companies. Repeated reports of harassment will result in a temporary or permanent ban from the Community site.
    • Don’t promote unfair rental practices (e.g. illegal discrimination).
    • Don’t utilize Community to discuss or rally others to legal action.
    • Do not post any content, or links to content, that involve the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming."
    • Don’t seek or provide advice on engaging in illegal activities or bad practices, including how to work around/violate HomeAway policies. This will result in the removal of the post and disciplinary action.
    • Don’t post anything that isn’t yours, especially copyrighted content (words or images).
    • Don’t misrepresent yourself as a team member of HomeAway, any of its affiliates or anyone else. HomeAway employees will always represent themselves openly and have an identifying tag under their avatar.
    • Don’t go widely off-topic or evolve threads into personal conversations.
    • Don't post the same issues/comments on multiple threads or create multiple threads for the same topic.


    For more specifics, please see our Terms and Conditions.

    Our Role:

    • We are reading threads regularly and moderating.
    • We will not tolerate abuse of any member, nor ganging up on other members. We’re all unique individuals with unique points of view, none better or worse than the next. It’s okay to agree to disagree.
    • We will apply the guidelines equally to all members regardless of tenure or status.
    • We will share information as we can and try to answer questions about the site in general, but please know answers may not be immediate and we CANNOT answer all questions.
    • Account specific questions and site defects should be reported directly to Customer Support here: Help Portal.
    • This is how discipline will be handled: Discipline Guidelines
    • Have an account that's been disabled due to inactivity? Please send an email with your user ID and the email address you used to register to and we'll be happy to help get your account reinstated. Thank you.


    The Community is currently moderated Monday-Friday 9AM-5PM Central.