• Summit 2019!

    Join us at the 2019 Partner Summit to access 20+ educational sessions, experience new tools to help manage your vacation rental, and hear about where the new Vrbo is headed! November 9-10 Scottsdale, Arizona Snag...
    amanda_ha
    last modified by amanda_ha
  • New Rates Editor

    Been forced into the new Rates Editor and it just sucks. House only rents on a weekly basis, so why can I no longer put in a weekly rate. No, instead I have to calculate by 7, round up and end up with a rate that is a...
    topsailpm
    last modified by topsailpm
  • Leave reviews. Get reviews.

    Reviews are directly related to your success on our marketplace, and earning great reviews can result in more visibility in search results, increased trust with future travelers, and ultimately more bookings for you. ...
    amanda_ha
    last modified by amanda_ha
  • Can a renter sue a property owner?

    Hi everyone - I'm a new member here and have a question I am hoping someone can answer. I had a renter book my property (for 30+ days), and as soon as he entered the property, he claimed that the condo was dirty and c...
    evitawylie
    last modified by evitawylie
  • Now totally confused about Boost!

    I would really appreciate ANY help I can get on this, because right now I am scratching my head trying to understand what is going on.   For anyone who has been following my discussion... complaining... whining(...
    floridarob
    last modified by floridarob
  • Put your best price forward

    Many travelers say price is the most important factor in booking decisions. Read about how you can stay competitive with your pricing or visit the Discovery Hub page here: Fees Seeing a long list of fees in your pric...
    amanda_ha
    last modified by amanda_ha
  • Refund Deposit when credit card used is no longer available

    My renter has paid for the rental in full with deposit. Their arrival date is coming up. My renter's credit card has since been compromised, so it has been cancelled. How can I refund their deposit now once they leave?
    thomashock
    last modified by thomashock
  • Tropical Storm in Louisiana

    We are monitoring Tropical Storm Barry and our thoughts are with those experiencing the current flooding.  We are ready to assist with your property.   If one of your properties can’t be rented out f...
    amanda_ha
    created by amanda_ha
  • Guests who leave items behind

    Hi - How does everyone handle it/respond when a guest lets you know they left something behind in your house? We do not live in the area of our vacation home and a guest just emailed that she left some bath wash in th...
    mountainbeagle
    last modified by mountainbeagle
  • If I Don't Renew My Listings, How Long Will Vrbo Archive Them?

    My listings are coming up for renewal at the end of the month and I'd like to discontinue them until an acceptable solution to the tax collection mess is implemented. How long before I would lose my listing content an...
    mtnmama3740
    last modified by mtnmama3740
  • Optimize your availability. Maximize your bookings.

    Making some adjustments to your rate settings and booking requirements can open your vacation rental to more booking opportunities. Read these four ways to start maximizing your bookings, or read the article here. S...
    amanda_ha
    last modified by amanda_ha
  • Helpful links for your stay with HomeAway/Vrbo

    We offer a number of how-to articles and best practices to ensure a successful approach to your vacation rental. Find your favorite places to learn below: HomeAway | Vrbo Help HomeAway | Vrbo Discovery Hub HomeAway ...
    amanda_ha
    last modified by amanda_ha
  • Welcome New Community Members!

    This forum is dedicated to building a community of vacation rental owners and managers across the nation and around the world that support and inspire each other by sharing expertise, posing questions and exchanging e...
    amanda_ha
    last modified by amanda_ha
  • State of Texas taxes now being collected by VRBO

    State of Texas taxes now being collected by VRBO.  New system not allowing collection of additional local taxes.  Customer service says to increase rates or send an additional payment request after the reser...
    dbcondo204
    last modified by dbcondo204
  • Ghost Booking? Please help me

    Never had this happen before.  I woke up to three instant bookings this morning from last night.  All imported into Owner Rez like usual.  Name and dates imported.  When I went to VRBO to look for ...
    ktorisbeachrentals
    last modified by ktorisbeachrentals
  • Higher Cleaning Fee Due to Pets

    Well, I have finally had quite enough.   I have complained since 2016 that people keep missing the Pet Fee selection when booking my homes.  Most guests have been honest and agreeable to paying the pet fee ...
    ashevillelookout
    last modified by ashevillelookout
  • Optimize your availability. Maximize your bookings.

    Making some adjustments to your rate settings and booking requirements can open your vacation rental to more booking opportunities. Read these four ways to start maximizing your bookings, or read the article here. S...
    amanda_ha
    last modified by amanda_ha
  • Bedroom and Bathroom order mixed up

    I noticed when I was going through my listing tonight that the order of bedrooms and bathrooms has been mixed up from how I originally entered several years ago.  I've deleted and re-entered, but they still go ou...
    erjomiller
    last modified by erjomiller
  • A new owner will get your hard-earned reviews?!

    For those of you who are suddenly seeing this on the property you own, "During this stay the property was under previous owner or management," it gets worse. VRBO  attaches your reviews to the property, not you. ...
    kmccor
    last modified by kmccor
  • new rates editor offered to the populace - should i take it?

    hello ladies & gents - belated happy 2019 new rates editor that many of you have been using for a while, has been offered to the populace today i believe - should i take it or delay the final moment ?
    surgerygalore
    last modified by surgerygalore