• Yet another arbitray filter

    Different wording but similar meaning depending on the site VRBO or HomeAway.   When was this added? What properties are selected?   I know my property is unique and both a "hidden treasure" and "rare find...
    last modified by rinaldomoon
  • 1099K amount is incorrect

    My 1099K reports an amount that is $9,000 above the total of the deposits to me. I read other posts where the collection of and return of security deposits is included even though the money never came to me (in my opi...
    last modified by wishing4wind
  • Please Help with these snowbirds!!

    Hello hosts!   I am having such a hard time with these long term guests.  The first guests demanded an unlimited supply of paper products after the initial starter supply.  They were there for 30 day...
    last modified by relaxingretreat
  • My guests leave my place so clean, but my cleaning person still wants her whole fee...

    My guests leave my place so clean, but my cleaning person still wants her whole fee for only being there 1-2 hours. How do address this? In the past, I had a cleaning person charge by the hour and so either, I kept t...
    last modified by linslair
  • Minimum night stay

    I've tried to figure this out but haven't been able to. How do you set different minimum night stays for different days of the week? Thanks!
    last modified by mountainbeagle
  • Please help - Need advice on how to deal with inquirer who is going to be high maintenance

    Hi all,   Over a month ago I received an inquiry on VRBO from a traveler that is seeking to stay for five days in December 2019.  Great!  The traveler initially asked a few questions, and then wanted t...
    last modified by scowol
  • Important: Registration number required in Paris

    This email was sent to all affected partners on 2/21/19. Thank you.       Add the registration number of your property Dear Erinn, Your city requires a registration number for all vacation rent...
  • Important Tax Information: Amsterdam

    This email was sent to all affected parties on 2/20/19. Thank you.       VRBO will soon begin collecting and remitting specific local taxes on your behalf Dear Erinn, We’re excited to ann...
  • Top Contributors

      Hello Everyone!   We wanted to take a moment to recognize our most active Community Members based on points earned.  We want to thank you SO much for helping make this community engaged and involved...
  • Expedia site looks unprofessional compared to VRBO

    I rent through VRBO only.  Since they have hooked up with Expedia, I thought I'd see if I can find my listing on Expedia.  Took me awhile but found it.  It is totally different than my VRBO site, photos...
    last modified by myrtlebeachgirl
  • Is this a scam?

    I received an inquiry asking if a certain 6 nights in August were available. This person is a new traveler with Although I wanted to reply telling them to look at the calendar, I responded that they were. Then he says...
    last modified by stnamburu
  • Availability 2020

    How many owners block their calendars for 2020 for various reasons so that the "default" nightly prices (for 2019) will not show?
    last modified by rinaldomoon
  • Has anyone ever had to fill out a W8BEN E form?

    Has anyone ever filled out a W8BEN E form for tax purposes?  The account to which my VRBO payments are sent to are in another country, the same country in which my rental property is in.  The name on the acc...
    last modified by marydineen
  • Is something wrong with the site? Busy booking season, and 0 activity

    on my 3 VRs, 2 of which are PP. and before Erinn suggest to look at the article about "how to become competitive" in a help portal, I'll get this out of the way: I have 0 declines and cancels I have sub-hour(often s...
    last modified by u0999
  • Setting up a rental--kitchen contents list

    Does anyone have a kitchen contents (or even whole-house contents) list you could share with me?   My existing rentals all conveyed to me with contents. I did some major editing/replacing but didn't have to star...
    last modified by sonenalpmammoth
  • Editing Existing Reservation

    Did I do something wrong here?  I had a guest book a week reservation, now wants to extend by 7 days.  I went into the reservation and clicked edit, changed the check out date.  Clicked Save,  it p...
    last modified by bacoulthard
  • Why pay HA booking fee for a hotel?

    I often answer questions on TripAdvisor about vacation rentals in Washington DC.  Sometimes people ask about neighborhoods, sometimes they ask about a specific listing.  Today there was a question about a li...
    last modified by victoriam
  • Welcome New Community Members!

    Hello All!   Yea new members!! We're SO glad you're here.   New members please take a moment and tell us the following:   Where are you from? Where's your property located? How long have you been i...
  • The city just outlawed Short Term Rentals. What do I tell people who've already made reservations?

    We've owned a small 700-square foot rental cottage in the city of Idaho Springs, Colorado, since 2012. We've had nothing but great guests, have received all 4- and 5-star reviews, have always paid our sales and lodgin...
    last modified by minercottage
  • A new owner will get your hard-earned reviews?!

    For those of you who are suddenly seeing this on the property you own, "During this stay the property was under previous owner or management," it gets worse. VRBO  attaches your reviews to the property, not you. ...
    last modified by kmccor