• Rent at any Cost?

    I was checking pricing of properties in my area to see what range the largest vacation rental management in the country offered ( Vacasa ) and to say the least...I was surprised. One oceanfront home had a range of lo...
    psphoto
    last modified by psphoto
  • I'm excited to have my first booking on Expedia! NOT!

    I had a guest who was supposed to check in March 2nd-March 9th. Our condo association has a minimum age requirement of 25. This was disclosed the same way as the service fee in December of 2015 in a dropdown in the de...
    daninpcb
    last modified by daninpcb
  • No tech support on weekends?!

    Got a booking today - yay!  I've been trained to keep those metrics good by clicking 'accept' pretty quickly, so that's what I did.   A few hours later I noticed that the rate doesn't match my posted rates...
    green_mango
    last modified by green_mango
  • No refund cancellation question

    Hello, Since I am on Community here and my neighbor isn't, I was chosen to ask his question, hehe.  He has a high-end house as me, his rates are over $17,000 per week. He got a reservation for President's week ...
    familyfirst
    last modified by familyfirst
  • Product Updates

    Hello Everyone,   We have created a place where you can see important recent updates to the site. You can view it here. To set expectations, we will only post major changes to this space and not every single chan...
    amanda_ha
    last modified by amanda_ha
  • Inquiry Questions that I just love!

    This is an Inquiry I received today:   The house seems close to the airport.  How noisy is it?  How close to nice shops and good restaurants?  Is it too far to walk? Since I cannot say what...
    scowol
    last modified by scowol
  • New ads are working too well?

    I see the new commercial back to back on cable and have developed a real dislike for it - advertising execs should have to watch a commercial 200 times in a row and then decide if it  can be  released withou...
    koko
    last modified by koko
  • Please Fix the Gray Color

    Today I was forced to call VRBO support because I was unable to renew my listing.   Why did I have to call? Because I could not see or find the checkbox that I had to click to accept the terms of the renewal. &n...
    ashevillelookout
    last modified by ashevillelookout
  • Facebook posts of renters breaking rules....

    Okay, let me start by saying these are very nice people. Very complimentary and respectful. A few days ago, someone posted a photo of a visitor's wet dog, sitting on my outdoor sofa, a brand new sofa....not even a tow...
    familyfirst
    last modified by familyfirst
  • Where can we send suggestions to VRBO, Insurance options need attention in VRBO.

    Where can I submit this recommendation to VRBO, or is this sufficient to raise awareness to VRBO. More attention is definitely needed to insure home owners can access decent short term rental insurance.   One gr...
    jenniferhwalton
    last modified by jenniferhwalton
  • Issue with rates and calendar.  Error message.

    Hi.  Is anyone else getting the same error messages?  I try to view rates on calendar and get the following. There was a problem retrieving your rates. Please try again.   It looks like there was an e...
    donna1
    last modified by donna1
  • PayPal will STOP refunding processing fees along with refunds starting May 7

    At first PayPal's limit to allowing refunds (with processing fee returned) was 60 days.  I was delighted a couple years ago when they extended it to a whole 6 months (although VRP seems to have no time limit on r...
    swlinphx
    last modified by swlinphx
  • Can we have Customer Service PLEASE STOP sending text messages without asking

    When I call and a customer service rep imediately sends me a text - that costs me money! VRBO should reimburse me for the expense! I called CS yesterday and got very upset when he sent a text to my phone, again cost...
    wishing4wind
    last modified by wishing4wind
  • If this is true , the CS procedures need updating?(cancellation) - help?

    yesterday I get a reservation request that Shows "Expedia". A little strange specifying 2 people when my place sleeps 10 but I go through my usual steps of requesting e-signing rental agreement and ID.   This is...
    u0999
    last modified by u0999
  • Important Tax Updates - South Dakota and Multiple Counties in Pennsylvania

    This email was sent to all affected partners on 4/18/19 Counties included:  South Dakota and 17 Pennsylvania counties (Adams, Berks, Bucks, Chester, Clearfield, Columbia, Crawford, Dauphin, Delaware, Erie, Fayett...
    amanda_ha
    created by amanda_ha
  • A new owner will get your hard-earned reviews?!

    For those of you who are suddenly seeing this on the property you own, "During this stay the property was under previous owner or management," it gets worse. VRBO  attaches your reviews to the property, not you. ...
    kmccor
    last modified by kmccor
  • Best Smart Lock?

    What is the best smart lock on the market today for rental properties?   I need a lock that can be opened and closed remotely   Codes can be added removed remotely   Times can be set for individual a...
    capemayrentals
    last modified by capemayrentals
  • Premier Partner offered to PMs after all?

    Recently, an owner on another group posted an email from HA CS. The CS agent stated that she had recently learned that management companies with more than 200 properties needed only to meet PP status requirements on 1...
    calicalling
    last modified by calicalling
  • IPMs and HASC - Was anyone else forced in to HASC yesterday?

    We are IPM (Escapia) and use the GLAD autoresponder which (ironically) does not play nicely with HomeAway Secure Communications so we were advised to have it turned off. We did so well over a year ago and set all our ...
    ashleyriverridge
    last modified by ashleyriverridge
  • Welcome New Community Moderators

    Hello Everyone, Community is important because it gives you our Partners a space to connect with and learn from each other. Community also creates valuable feedback that we utilize to improve your experience with ...