• How to handle traveler cancellations

    If a traveler contacts you asking to cancel their reservation, make sure they request to cancel through their traveler account. You can provide them with the below instructions: Log into your traveler account Click ...
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  • When you receive a booking request that you cannot accommodate

    Ask the traveler if there is a different set of dates that would work for them. Editing the reservation dates to a future time that works for both of you avoids a decline altogether. If you cannot accept a booking be...
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  • Tools to help you succeed

    Are you using all the tools we provide to help your vacation rental succeed? From responding to travelers to gaining insights on your performance, we can help you succeed. Get the HomeAway Owner App for your phone. D...
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  • Community Guidelines

    Community GuidelinesRevised on April 3, 2019 Welcome to Community!Why did we start this Community?  So you can share information with each other! We want to provide a place where you can talk to each other about ...
  • Keeping Your Tax Rate Up to Date

    As vacation rentals grow in popularity, more owners, property managers and guests utilize online reservation and payment methods. Charging and collecting the correct tax is increasingly important. Make sure your tax r...
  • What to Do If Your Peak Summer Weeks Are Not Fully Booked

    If you've found that the current state of the economy has slowed down your summer bookings, consider these ideas for filling up your summer calendar. Update your headlines. Showcasing a specific week that you have ...
  • The golden rules of renting a vacation home

    Vacation rentals come in all shapes and sizes, so you should always consider what the essentials are for the area in which you own. For example, if you own property in an adult-only community, bunk beds and porta-crib...
  • 10 Vacation Home Features to Disclose to Your Guests

    Every home has its quirks, its pluses and minuses. While your  advertisements should sell your home to its fullest potential, we also encourage open communication with your guests about any unusual features ...
  • Vacation rental insurance FAQs

    Vacation rental insurance FAQs (answers provided by Proper Insurance)   Since vacation rentals do not strictly fit into any one standard insurance category, it can be challenging to find insurance specific to sho...
  • Complying with State, County, and Local Short-Term Rental Laws

    When getting started in the vacation rental business, it's important that your second home complies with the laws and ordinances of your state, county, and municipality. Before you begin renting out your vacation h...
  • Checklist for turning your second home into a vacation rental

    Our checklist for turning your second home into a vacation rental is a comprehensive look at everything you need to take care of before your first renters even set foot in your home.     Legal Check the s...
  • Community by HomeAway™ Terms and Conditions

    Community by HomeAway™ Terms and Conditions By using or accessing the Community by HomeAway™ website (“Community”), you acknowledge that you agree to and are subject to the following Terms an...
  • Community 101

    Welcome to Community!   Community was created to cater to vacation rental owners and property managers from around the globe who are interested in sharing valuable information, exchanging experiences, and bonding...
  • The importance of first impressions

    It's 11:30pm. For the last 3.5 hours, you've been on an airplane in the middle seat sandwiched between two individuals with questionable hygiene. The rental car company gave someone else your reserved SUV and left you...
  • FAQ: Security Deposits for Vacation Rentals

    Q: What is the difference between a reservation deposit and a  security deposit?   A: A reservation deposit is a designated amount of  money that validates the booking and usually goes toward the tot...
  • Starting a vacation rental business

    Starting a vacation rental business can be an exciting prospect. Lucy W., a VRBO.com owner, told us, “Before I started renting out my vacation home, I was worried that it would be a hassle and that I wouldn̵...
  • How to Use the Internet to Investigate Potential Renters

    Do you ever get a funny feeling about a potential renter after receiving their inquiry or talking to them on the phone? If a red flag goes off – even a tiny one - it's time to do a little investigating. And luc...
  • Identifying text message scams

    Phishing is a common form of online identity theft, and it occurs when a criminal is able to capture your email password and access your online account.  You may be familiar with the most common kind of phishing:...
  • Security for Your Vacation Rental Home

    The security of your vacation home against theft and vandalism is a fairly common concern among new owners and veterans alike. After all, your vacation rental listing likely provides a rundown of all your home's ameni...
  • How to be a good vacation rental neighbor, even from afar

    When you're at home, you probably don't think twice about borrowing a cup of flour from your next-door neighbor or bringing a batch of cookies to a new resident. And while you may not get to visit your vacation home o...